Hi so I just recieved my Inspire one from a repair and I ran into an issue were it was stuck in travel mode but I figured out how to fix it but now when I fly it the video was very shaky and then all the sudden the gimbal disconnected and it was just wobbling in the air with live camera feed still working. I brought it down for a gimbal calibration and tried it again same thing happened you can view it here make sure to watch to end it may be how I put in the camera not 100% sure though I would like to fly as soon as possible though

I had the same with mine and after inspection of the connector pins found they were not seated correctly, one pin was slightly twisted. After pushing the pin back with a small screwdriver, she works fine. Check those connector pins make sure they are clean and in the right shape. If they seem ok you could try loosening the two screws which would loosen the connector plate and in turn tighten the connection between the pins (I hope that made sense).
Let us know if this helps.

Mark G.

Oh , yea , big time shake,  does the camera stay steady on the ground ?  be sure to test this , it will help diagnose a mechanical problem vs  something else .   Looks to me like  the gimbal is not mounted correctly , inspect all of the dampers and replace if necessary .  Is this with an X3 or X5 camera ? be sure to look at the video feed with the Motors off and see if it shakes like that , then we know if it is something in the connectors etc vs vibration.  I am going with vibration on this one , though Mark says he has experienced this with bad pin connections so let us know what you find .
where are you locaed at ,  I cant quite pin it down from the video ?  Guessing CA ?


donnie

Do as the above posts suggested, also you can try to reinstall the firmware.
This happened to me only once (X3) and none of the trouble shooting steps helped. As soon as I attached a different X3, it worked just fine.
You may have to send the camera/gimbal back in.
Mine would work fine on the ground and with slow flight, but as soon as I sped up and made a turn it wobbled for a few seconds then went limp. The gimbal needed to be repaired.

DJI-Ken Posted at 2016-12-26 09:49
Do as the above posts suggested, also you can try to reinstall the firmware.
This happened to me only once (X3) and none of the trouble shooting steps helped. As soon as I attached a different X3, it worked just fine.
You may have to send the camera/gimbal back in.

"...but as soon as I sped up and made a turn it wobbled for a few seconds then went limp.  "
There are several good jokes in here but I just wont do it .... so tempting though .

donnie

Donnie Stugots Posted at 2016-12-26 11:28
"...but as soon as I sped up and made a turn it wobbled for a few seconds then went limp.  "
There are several good jokes in here but I just wont do it .... so tempting though .

Ya, better not I'll get in trouble

Donnie Stugots Posted at 2016-12-26 18:28
"...but as soon as I sped up and made a turn it wobbled for a few seconds then went limp.  "
There are several good jokes in here but I just wont do it .... so tempting though .

Lol Donnie.                                       

Donnie Stugots Posted at 2016-12-26 04:33
Oh , yea , big time shake,  does the camera stay steady on the ground ?  be sure to test this , it will help diagnose a mechanical problem vs  something else .   Looks to me like  the gimbal is not mounted correctly , inspect all of the dampers and replace if necessary .  Is this with an X3 or X5 camera ? be sure to look at the video feed with the Motors off and see if it shakes like that , then we know if it is something in the connectors etc vs vibration.  I am going with vibration on this one , though Mark says he has experienced this with bad pin connections so let us know what you find .
where are you locaed at ,  I cant quite pin it down from the video ?  Guessing CA ?

Yes its 100% stabal on the ground until it lifts off its an x3 camera

DJI-Ken Posted at 2016-12-26 07:49
Do as the above posts suggested, also you can try to reinstall the firmware.
This happened to me only once (X3) and none of the trouble shooting steps helped. As soon as I attached a different X3, it worked just fine.
You may have to send the camera/gimbal back in.

Mine was like this once it lifted off the ground at low speeds

Mark Guille Posted at 2016-12-26 02:16
I had the same with mine and after inspection of the connector pins found they were not seated correctly, one pin was slightly twisted. After pushing the pin back with a small screwdriver, she works fine. Check those connector pins make sure they are clean and in the right shape. If they seem ok you could try loosening the two screws which would loosen the connector plate and in turn tighten the connection between the pins (I hope that made sense).
Let us know if this helps.

If its the connector pins hopefully I can fix it myself if not I pray I dont have to pay more money to fix another issue caused by DJI

Have you tried any of the troubleshooting advice above?

DJI-Jamie Posted at 2016-12-26 19:35
Have you tried any of the troubleshooting advice above?

Yes it is still shaky at the moment

DroneCityYT Posted at 2016-12-27 04:27
Yes it is still shaky at the moment

What was the reason for the first repair?

DroneCityYT Posted at 2016-12-26 21:30
Yes its 100% stabal on the ground until it lifts off its an x3 camera

Then I would think a mechanical connection problem ,  but be sure to check the electrical contact points very thoroughly as well, look for tears in the dampening balls and anything else that could be touching the gimbal  and transmitting vibration .  

Some good advice is  above from other members, be sure to keep us posted if you find the bloody culprit .

donnie

DJI-Ken Posted at 2016-12-26 13:13
Ya, better not I'll get in trouble

Just because it is you Ken , I will forgo any foray into the risque ....dont want any trouble for you with the Grand Pooba...  ED

donnie

DroneCityYT Posted at 2016-12-26 21:27
Yes it is still shaky at the moment

It looks like you need to contact support and send the camera/gimbal in for repair.

You have been given great suggestions and I agree with all the other posters.

Just one thing outside the box, do you notice any vibration? Check the props and maybe try another new set. Sometimes shake can be caused by props out of balance or damaged. Or the camera mounting plate grommets are not seated correctly?


Regards
Rich

RichJ53 Posted at 2016-12-27 10:16
You have been given great suggestions and I agree with all the other posters.

Just one thing outside the box, do you notice any vibration? Check the props and maybe try another new set. Sometimes shake can be caused by props out of balance or damaged.

That is a very good suggestion Rich , forgot about that one ......  

donnie

Donnie Stugots Posted at 2016-12-27 08:19
That is a very good suggestion Rich , forgot about that one ......  

donnie

Thanks Donnie, I was reading all of the ideas and they were very good too. sometimes we overlook the easy things under our noses..  I edited and added the vibration mount grommets too.

Rich

Donnie Stugots Posted at 2016-12-27 09:12
Just because it is you Ken , I will forgo any foray into the risque ....dont want any trouble for you with the Grand Pooba...  ED

donnie

Thank you

DJI-Ken Posted at 2016-12-27 08:57
Thank you

you guys are funny

Mark Guille Posted at 2016-12-27 06:59
What was the reason for the first repair?

Bricked X3 camera it took videos and pictures but there was no signal they found that there there was an issue with the camera motherboard

RichJ53 Posted at 2016-12-27 08:16
You have been given great suggestions and I agree with all the other posters.

Just one thing outside the box, do you notice any vibration? Check the props and maybe try another new set. Sometimes shake can be caused by props out of balance or damaged. Or the camera mounting plate grommets are not seated correctly?

It doesnt seem like vibration to me because of how sharp and static the shaking is

RichJ53 Posted at 2016-12-27 08:24
Thanks Donnie, I was reading all of the ideas and they were very good too. sometimes we overlook the easy things under our noses..  I edited and added the vibration mount grommets too.

Rich

But I will yry changing the props

RichJ53 Posted at 2016-12-27 10:37
you guys are funny

Thanks Rich,
I wish I could be a jokester here

DroneCityYT Posted at 2016-12-27 10:45
But I will yry changing the props

Since the camera was sent in for repair, i think if you contact support it may be a warranty repair.
And there's been no crash or hard landing since the repair.
That's only my opinion, but if you start a case let me know the case or ticket# and I will see what I can do.

DJI-Ken Posted at 2016-12-27 10:34
Since the camera was sent in for repair, i think if you contact support it may be a warranty repair.
And there's been no crash or hard landing since the repair.
That's only my opinion, but if you start a case let me know the case or ticket# and I will see what I can do.

Ok thank you I will most likely start a case and let you know

DroneCityYT Posted at 2016-12-27 12:28
Ok thank you I will most likely start a case and let you know

Ok, thanks.
When it arrives there, then reply to me with the case# and I will see what I can do.

UPDATE: I will file a case tommorow go send in my Inspire because there was an insane 110 people wait probably because of the holidays but thank you all for your auggestions and help will keep you posted

DroneCityYT Posted at 2016-12-27 19:23
UPDATE: I will file a case tommorow go send in my Inspire because there was an insane 110 people wait probably because of the holidays but thank you all for your auggestions and help will keep you posted

Okay thanks for the update and let us know if you try anything before sending it back to DJI for repairs... Everybody got a DJI drone for Christmas  

Rich

DroneCityYT Posted at 2016-12-28 11:23
UPDATE: I will file a case tommorow go send in my Inspire because there was an insane 110 people wait probably because of the holidays but thank you all for your auggestions and help will keep you posted

Sounds good, and sorry doe the delay.

UPDATE: Finally got in contact with DJI after 2 weeks ! What they told me is I have to file a case with them and that I would have to pay for the repair cost which is ridiculous I may file a case or I might just get rid of the drone I can't believe I payed $300 only for DJI to charge me more for not fixing the problem correctly.