Hey there, Hoping one of the Dji reps can help me here.
I've purchased the care refresh for my mavic and it says pending when I go to check it on my account on the website. Next to it says cancel and pay now. Does that mean my payment hasn't worked and I need to do it again or does it just mean its waiting for the payment to clear? I don't want to activate my drone till I know I the care refresh is activated on it.
Thanks.

Hello, could you please provide me with the order number and aircraft SN?
I'll help to look into it.

Hey Mindy,
The order number is 0018806291434 and the serial is 08DDCCa12003M.
Thanks

Merc Posted at 2016-12-30 10:46
Hey Mindy,
The order number is 0018806291434 and the serial is 08DDCCa12003M.
Thanks

We had checked your order status, it's still payment pending.
Your payment hasn't worked. Please log in your DJI account to pay for it.

Ok thanks!