I ordered Flat Ribbon Cable for myself, now DHL is asking for me VAT price again, can you make other transfer services too, that 43€ cable cost me 100€ now.
That because Finland is EU

Jani

The prices shown in the store already include VAT because Finland is in EU.

Sounds like DHL are playing at silly persons (I'm trying to turn over a new leaf for 2017 ).

I send my receipt to there, i wait tomorrow for answer.
There is 20% in receipt. Real VAT is 24%

they need 22.4€ for the duty
DJI try to fix that or it's impossible order from you if live in EU

Kankkis, would you please provide us your order number? we'll help you escalate the case.

DJI Natalia Posted at 2017-1-2 02:55
Kankkis, would you please provide us your order number? we'll help you escalate the case.

Hi Natalia.

3586884940628

Is order number.

Jani

Kankkis Posted at 2017-1-3 00:03
Hi Natalia.

3586884940628

Jani, I've forwarded this case to our pre-sales team and they will help you handle it.

DJI Natalia Posted at 2017-1-3 01:49
Jani, I've forwarded this case to our pre-sales team and they will help you handle it.

Natalia, i just get SMS from DHL, it's coming today without duty cost.
Thanks for very good customer support.

Jani

Kankkis Posted at 2017-1-3 02:04
Natalia, i just get SMS from DHL, it's coming today without duty cost.
Thanks for very good customer support.

No problem, glad to hear everything is fine now, enjoy it!