When I open the DJI GO app on my NOTE 4 phone, and try to log in, it says "Network unavailable. Check your internet connection."

I have tried it on WiFi, tried with WiFi off, reset my phone (twice) and Unistalled and Re-installed the app (twice).  

STILL get the same message.  I know my email and password are correct, and I can log in on the computer. Just not the app.

Has anyone ran into this problem?

Yes same problems here both android and iOS

Yes same here.

I have the same problem. Tried uninstalling and reinstalling and on 2 devices.

Yes, same issue with phantom 3 standard.

Yes same issue here also

The network must be back up, seems to be working for me on ios and android

Connects fine for me right now with my iPad Pro..   Must have been a network hiccup..

Sorry for the inconvenience caused, we're aware of this issue and working on it, the issue will be fixed soon.

I tried to setup my brand new mavic pro just now for it's first flight but can't seem to activate it using my account in the final step: "Network unavailable. Check your internet connection." it keeps saying. Tried it on 4  different (new) android/apple phones/tablets without any luck.
When will this issue be resolved?

Guys, what's wrong? it's still continues. Just bought my osmo mobile and i have to login for activation this device... and here i face this.

Just Bought a new P4pro , But still cant activate.  What's seem to be the problem?

same here. cant login and been seeing the same message. network is ok.

Just bought the Phantom 3 Pro and I can not enable it to verify the quality of the camera. Before that there was another Phantom Pro 3, but it is not the camera is focused on the center. And now such a problem. I can not verify the drone. "Network unavailable. Check your internet connection."
Mobile OS Android

Same here, I can't activate my new P3P. iOS uptated to latest, and with aircraft off, updated to 1.8 RC.
Same problem to recognize user at DJI Store app.

It's working now, so I'm assuming that the issue was fixed.  For me at least.  I hope it works for the rest of you as well, thank you for the all the responses!

Yes it works, but can't test now register the P3P. Later.

I had same problem and now is fixed.

I Just got a DJI Spark today and can't sign in on my iPhone, I put in my email and password and characters but then it says "Sign in failed check your network connection"
Please help.

same issue and very disappointing start for me. Bought new Phantom with a battery that will not charge, Bought 2 spares and only one charges so hey I can fly right? Nope, app will not login. I am taking it all back and look at another alternative.

Same issue with logging in. Looks like this will be returned for a different brand!

Same here, iPhone 6s. Tried reinstalling app, same thing. It’s ridiculous that you have to sign in anyway - I have the app, I have the P4, what the hell is an account and login needed for?  This is pathetic. Get your $hit together DJI

DJI Natalia Posted at 2017-1-6 01:33
Sorry for the inconvenience caused, we're aware of this issue and working on it, the issue will be fixed soon.

As of 9:00 PM EST I still can’t get the DJI GO app to work. I have several hundred dollars of equipment that is currently useless! Please let us know what is going on and when we ca expect to be up and running!

I'm having problems in Georgia.  I presume their servers may be overloaded....

Same here in NC, been trying all day!!

As I stated in a similar post. I too got denied from signing in, probably 8 times, before it finally took.

I advise anyone with this frustrating issue to keep at it. As the DJI sign in process is having issues, but it does work.


RedHotPoker

fans22546213 Posted at 2017-12-25 16:27
Same issue with logging in. Looks like this will be returned for a different brand!

We are in the same boat!!!

Same issue here.  Been trying to login with my account all day today. Not very happy with my DJI Phantom at this point.

I CAN LOGIN RIGHT NOW... EVERYBODY.. CHECK>>>>

yep same here in Australia

RedHotPoker Posted at 2017-12-25 18:46
As I stated in a similar post. I too got denied from signing in, probably 8 times, before it finally took.

I advise anyone with this frustrating issue to keep at it. As the DJI sign in process is having issues, but it does work.

It’s just not good enough that DJI causes  these types of problems for its owners.  It was DJI who, in their infinite (lack of) wisdom decided to force users to login in order to use their drones,  so they have a responsibility to ensure that their login servers are working 100% of the time, irrespective of what time of the year it may be.

JockC Posted at 2017-12-25 19:28
It’s just not good enough that DJI causes  these types of problems for its owners.  It was DJI who, in their infinite (lack of) wisdom decided to force users to login in order to use their drones,  so they have a responsibility to ensure that their login servers are working 100% of the time, irrespective of what time of the year it may be.

They might have shut the forum down too, if they chose to.
I am guessing that most staff are off today, but with the time differences, they may be back tomorrow.
Any mods here today, are likely working from home computers.

You think you are furious and miss treated. What if you had a $5000 drone, or a $50,000 drone.

This is a hobby class model, not too important in the big picture.  
The phantom is a mere toy, in comparison to a real pro model.
There are drones carrying $60,000 cameras. ;-)


Chas

Maybe some of you folks with a so called bone to pick, could watch a few dozen videos on YouTube, or Vimeo.
You have the Internet, use it for a positive experience. One day only.
Then read your manual before climbing into your warm bed tonight. RTFM!!
We have much to be thankful about. Too often we take the simpler things in our blessed lives, for granted.

See what happened in the Philippines last week..? Griping here about a darned drone. Wow.
How about the fires in Southern California? Thousand lost everything they couldn't pack out, quickly. Consumed by the Hell Fire.


RedHotPoker

JockC Posted at 2017-12-25 19:28
It’s just not good enough that DJI causes  these types of problems for its owners.  It was DJI who, in their infinite (lack of) wisdom decided to force users to login in order to use their drones,  so they have a responsibility to ensure that their login servers are working 100% of the time, irrespective of what time of the year it may be.

Unforseen issues happen, could have been a number of reasons as to why the login servers were down, theres times when its not DJI's fault, i.e. network issues routing the stream, a hardware fault at the data farm, a power outage at the data farm, man, theres so many issues than could arise and not be DJI's fault, Failures happen....

Bashy Posted at 2017-12-25 22:39
Unforseen issues happen, could have been a number of reasons as to why the login servers were down, theres times when its not DJI's fault, i.e. network issues routing the stream, a hardware fault at the data farm, a power outage at the data farm, man, theres so many issues than could arise and not be DJI's fault, Failures happen....

It makes no difference what might have caused the login servers to be down; it’s still DJI’s poor planning and design that insists owners login to fly in the first place.  This appears to be for DJI’s benefit, not the owners. The end result is that some owners  cannot fly whenever the servers are down.

Registration worked for me this AM as well. Still a little perturbed that DJI requires an online registration before flight. But I got my first flight in and it was awesome!

RedHotPoker Posted at 2017-12-25 19:50
Maybe some of you folks with a so called bone to pick, could watch a few dozen videos on YouTube, or Vimeo.
You have the Internet, use it for a positive experience. One day only.
Then read your manual before climbing into your warm bed tonight. RTFM!!

“See what happened in the Philippines last week..? Griping here about a darned drone. Wow.”
.
Did it occur to you that maybe the reason that people use this forum to talk about their experience with their P4 rather than what happened in the Philippines or the Californian fires is because this is a forum explicitly focused on DJI drones? Owners have every right to be upset when they can’t use their drones because of a flaw in DJI’s systems.

Registration worked for me. ;-)

You got a problem, you have an issue, many others are here to help you.

Happy New Year.


RedHotPoker