This was Amazon by the way, it wasn't a reseller. This was the link I ordered from

https://www.amazon.co.uk/gp/product/B01LY38V90

I've been a long time user of Amazon and have generally been very happy. However they have behaved really poorly in this incident and I've lost significant trust in their service.

Anyway, so I contacted Amazon on the 15th of December to ask about my Mavic Pro Fly More Pack that I order on the 18th October. Surprisingly they said... "It will be dispatched today". When it arrived on the 20th the Amazon box only contained the white accessories box.... no drone and no bag. I contacted them immediately via chat, and then called them again the next morning... They said they had no more Mavic Pro Fly More Packs and that my only option was to return the accessories for a refund and then order again when they get stock... but they couldn't say when this would be.... Annoyingly the UK price of the Mavic has gone up by £100 since then. So I packed up the accessories box in the original Amazon box and sent it back... I then ordered directly from DJI and Amazon refunded the money quite quickly. I resolved myself for another long wait at the back of the queue.

Then over Christmas things suddenly took a sinister shift.  An "Account Specialist" emailed me to say I'd returned the wrong item.... that I'd sent back an "Accessories box" instead of a "Mavic Pro Fly More Pack - Grey".

I wrote back saying they'd sent the wrong thing, and I had returned this.

They ignored my response and wrote the same thing back.

I again wrote it detail saying what happened,  included pictures of the Amazon box's contents when I opened it. I referred to the previous conversations I'd had with their

representatives. At this stage I was trying to be helpful, because it seemed really obvious that they had a problem in the fulfillment center and that they're splitting up the packages rather than sending them as a whole. I didn't want the same thing happening to others.

The "Account Specialist" wrote back quickly saying they had "confirmed" (which was rubbish) that they had shipped a "Mavic Pro Fly More Pack - Grey" and that I had returned an Accessories box. They "suggested" I returned the drone (that they never sent).

I tried calling them to sort this out quicker, as the "Account Specialist" seem to be willfully ignoring my emails and just repeating the same thing (mostly). I was told on the Amazon call that when an "Account Specialist" is involved then you can only use email. So again, I responded saying that I returned exactly what they sent.

Again they responded with practically the same email (I was thinking at this stage the "Account Specialist" might have been a bot).

Again I responded stating the facts.

The last mail they threatened to charge me if they don't receive the drone (which they never sent)  by the 31st of Jan. And that they will not be writing to me with any further updates on the matter.

I responded by telling them that I'll not be paying for something I never received and that I will vigorously enforce my consumer rights. So now it's a waiting game.

I've seen on this forum that Amazon have screwed up a number of combo orders.... I'm sure they've got some right as well (though I haven't heard anyone say so). I'd recommend that you document opening any Mavic package they send. On the plus side, I've just got word that DJI have shipped my Mavic and that it'll arrive on Monday.... now I need to order extra batteries... think I'll not use Amazon.

The easiest way to prove your case would be to show the shipping label with the package weight on it.
Hopefully you have a photo of this or copy of tracking details with the weight.
If not then amazon will have records.
Good luck...

Didn't take a photo of the label.

Would have been a good idea, to weigh it first as well and make sure they both match. I've never had this problem before, so I didn't think about it.

badomens Posted at 2017-1-6 05:12
Didn't take a photo of the label.

Would have been a good idea, to weigh it first as well and make sure they both match. I've never had this problem before, so I didn't think about it.

It probably would not have made any difference.  The weight that is printed on the label is what the product should weigh.  If they thought they dispatched you the whole kit then it would be the weight of that.  They don't weigh the box then print the label.

I had the same thing they only sent me the accessories only no bag or drone ! they refunded me before i had even sent it back! i lost my order and ordered through dji and had to pay £100 more amazon couldn't care less! poor customer service i have been using them since 2004 this is there first major issue they handled it very badly communication was shocking i did all the chasing and it got me no where!

Has anyone actually received a complete Mavic Pro Fly More package from Amazon UK? Any of the other comments about Amazon seem to be the same thing? Everyone else though seemed to take a partial refund... Looks like I might have been the only one to have returned it.

I emailed them about my drone ordered end of Dec, since it was to shop 1/10.. they credited my account 100$ just to keep waiting. looks like it'll get here soon though, everyones seem to be shipping

tivoboy Posted at 2017-1-6 09:21
I emailed them about my drone ordered end of Dec, since it was to shop 1/10.. they credited my account 100$ just to keep waiting. looks like it'll get here soon though, everyones seem to be shipping

Impressed... Though since you got $100, I'm guessing your in the USA. I'm Amazon UK... Guess we get treated differently here.

I have read a few stories that seemed to be the same with Amazon being the seller. Missing Mavic, batteries, wrong order, etc. I think it will be a good idea to video your unboxing so the seller/sender can see what came, or didn't come.

Sorry for your experience, it's really easy to solve.
The shipping weight of the  Mavic FlyMore Combo is a certain weight and box size.
If they sent you a smaller box wit the accessories, then the box size and weight will not match up with a full combo.
Even if they shipped you the DJI FlyMore Combo box which is12x10x10.5 inches, the weight would be off.
You can start a claim with the shipping company.

DJI-Ken Posted at 2017-1-6 15:36
Sorry for your experience, it's really easy to solve.
The shipping weight of the  Mavic FlyMore Combo is a certain weight and box size.
If they sent you a smaller box wit the accessories, then the box size and weight will not match up with a full combo.

Hi Ken,

As far as I'm concerned this is an Amazon problem. They're fulfilment centre obviously has problems. The Amazon box they sent could not have contained another box of the dimensions you mentioned. But the "Account Specialist" wasn't interested in listening. I sent links to unboxing pictures, but they just wanted to harass a long time customer instead.  

I don't care anymore... My drone from DJI arrives Monday... and I've placed a separate order for extra batteries with DJI also.... If Amazon attempt to charge my credit card, then I will raise a grievance. The credit card will fight it then.... I have enough witnesses and photos to assist..... They are most certainly in the wrong! All they've done is lowered their reputation.... truly shocking.   

badomens Posted at 2017-1-7 07:39
Hi Ken,

As far as I'm concerned this is an Amazon problem. They're fulfilment centre obviously has problems. The Amazon box they sent could not have contained another box of the dimensions you mentioned. But the "Account Specialist" wasn't interested in listening. I sent links to unboxing pictures, but they just wanted to harass a long time customer instead.  

The dimensions I gave you is the box dimensions of the FlyMore combo. If they sent you a smaller box then that's the only proof you need.
I was only giving you options to prove your case, I hope it all works out in the end.

DJI-Ken Posted at 2017-1-7 07:48
The dimensions I gave you is the box dimensions of the FlyMore combo. If they sent you a smaller box then that's the only proof you need.
I was only giving you options to prove your case, I hope it all works out in the end.

No worries... appreciate your assistance.

badomens Posted at 2017-1-7 08:34
No worries... appreciate your assistance.

No problem, have a great weekend.