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Phantom 4 Gimbal Glitch
2504 20 2017-1-8
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fans416f7860
lvl.1
Flight distance : 223724 ft
France
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Hello everyone,

I am coming towards you as I'm experiencing a problem with the gimbal of my recently purchased Phantom 4.

The gimbal seems to be glitching as I'm filming the ground, like it "jumps" for just an instant. Maybe I have a setting problem, or it is a defect on the product itself, but it happens in every flight.

I'm linking a youtube video as an exemple.;

If someone had an explanation or a similar problem, I'd be glad to know.

Thank you,
2017-1-8
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edcast
New
Flight distance : 4163 ft
Mexico
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I have the same problem..Just match the last  firmware update, for example this video
https://drive.google.com/open?id=0B-Xpf78vpKOLeFphVFVpanktLUU
2017-1-8
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DJI Natalia
Administrator
Flight distance : 318 ft

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How about the temperature for the flight when you noticed that?
It happens to all of the videos recorded or not?
Please make sure the firmware is up to date and calibrate gimbal, then check again.
If still the same case, then upload an original video to dropbox and provide us the link, we'll help you check it.
2017-1-8
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DJI Natalia
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Flight distance : 318 ft

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edcast Posted at 2017-1-8 12:11
I have the same problem..Just match the last  firmware update, for example this video
https://drive.google.com/open?id=0B-Xpf78vpKOLeFphVFVpanktLUU

You've calibrated it and upgraded firmware to the latest, but the situation persists, right?
2017-1-9
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fans416f7860
lvl.1
Flight distance : 223724 ft
Italy
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DJI Natalia Posted at 2017-1-8 23:44
How about the temperature for the flight when you noticed that?
It happens to all of the videos recorded or not?
Please make sure the firmware is up to date and calibrate gimbal, then check again.

The temperature was about 0°C during the flight. I've always flown with such temperatures, and this problems occures in each and every film at least once, when I'm filming the ground.

The firmware is up to date, and the gimbal correctly calibrated.

I've uploaded a bit of an original video where you can see the gimbal problem.
Here's the link : https://www.dropbox.com/s/suth2l ... %20Problem.avi?dl=0

Please note that the flickering effect on the video is only due my compression software in post-production.
2017-1-9
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edcast
New
Flight distance : 4163 ft
Mexico
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DJI Natalia Posted at 2017-1-9 00:05
You've calibrated it and upgraded firmware to the latest, but the situation persists, right?

I already calibrated it twice and it stays the same ... I have tried to do a downgrade but the Assistant 2 app will not let me ... Regards!
2017-1-9
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jorgerodrigues
lvl.1
Flight distance : 181781 ft
Switzerland
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Bunch of other people with the same problem, there are some threads about this issue. Mine sometimes glitches every ten seconds, other times every 30, or 1 minute... it's not regular so no idea what it might be...
2017-1-9
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DJI Natalia
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Flight distance : 318 ft

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Thanks for your details, I've transferred the videos to our engineers for a further evaluation, will get back to you once I get any news.
2017-1-9
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SkyMemories
lvl.4
Flight distance : 139967 ft

Malaysia
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What phone are u using? is this video from your sd card in P4?
2017-1-9
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DJI Natalia
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Flight distance : 318 ft

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fans416f7860 Posted at 2017-1-9 03:47
The temperature was about 0°C during the flight. I've always flown with such temperatures, and this problems occures in each and every film at least once, when I'm filming the ground.

The firmware is up to date, and the gimbal correctly calibrated.

Would you please upload a screenshot here for the firmware version number? Which may help us locate the issue, thanks.
2017-1-10
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墨老爷子
DJI R&D Squad

Hong Kong
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Hi, can you tell me the firmware version of  your P4 ? From the video you uploaded it seems that's an old bug that we've already solved
2017-1-10
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edcast
New
Flight distance : 4163 ft
Mexico
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I hope you can help me too... the screenshot ...
2017-1-10
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DJI Natalia
Administrator
Flight distance : 318 ft

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edcast Posted at 2017-1-10 11:47
I hope you can help me too... the screenshot ...[view_image]

Sorry we can not see your screenshot.
Please click "Advanced"--"Picture", then upload your screenshot again, thanks.
2017-1-10
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edcast
New
Flight distance : 4163 ft
Mexico
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Hi, i send it again... thanks

Screenshot

Screenshot
2017-1-11
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HESPzIroN
lvl.1
Flight distance : 223724 ft
France
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DJI Natalia Posted at 2017-1-10 00:45
Would you please upload a screenshot here for the firmware version number? Which may help us locate the issue, thanks.

Hello.

Here's the screenshot of my firmware number version you asked me.


15966570_1320099604679650_564480359_o.png
2017-1-11
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DJI Natalia
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Flight distance : 318 ft

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HESPzIroN Posted at 2017-1-11 11:49
Hello.

Here's the screenshot of my firmware number version you asked me.

Thank you, I've transferred it to our engineers again, will get back to you once i get an answer.
2017-1-12
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墨老爷子
DJI R&D Squad

China
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Alright, I will check the code and fix this as soon as possible
2017-1-12
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HESPzIroN
lvl.1
Flight distance : 223724 ft
France
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Thank you very much, such a responsive and helpful forum is very appreciated !
2017-1-12
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atomicfuze
New
United States
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I have this problem too, has there been any progress?
2017-1-22
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C. Dave Pappas
lvl.1
Flight distance : 223468 ft
United States
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Severe gimbal problem on mine. The video is long, so jump to the times listed in the description to see whats happening.
2017-1-23
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ActionDrone
lvl.1
Flight distance : 487077 ft
Italy
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Same issue here, staying through different firmware updates. I've a Phantom 4 Pro+.
2017-7-6
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