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DJI Care refresh ACTIVATION code? [Solved]
22478 23 2017-1-8
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Wile E. Coyote
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Flight distance : 31594 ft
United States
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I just received my new Mavic the day before yesterday..and yesterday I bought the DJI Care Refresh plan.

I received an email with my DJI CARE info but when I went to confirm it on DJI support, it asks for a ACTIVATION code. This is the 3rd day with my drone and i'm worried.

Where would I find this? It is NOt in the Email.

2017-1-8
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hallmark007
Captain
Flight distance : 4805338 ft
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Ireland
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Not sure if it's S/N that's under where your battery goes.
2017-1-8
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Wile E. Coyote
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Hallmark, I'm afraid you misread my post...  The email confirmed DJI knows the Aircraft S/N and Gimbal number since it is a newly purchased Mavic.

What I'm asking for is the ACTIVATION CODE that was supposed to be in the Email.
2017-1-8
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hallmark007
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Wile E. Coyote Posted at 2017-1-8 11:56
Hallmark, I'm afraid you misread my post...  The email confirmed DJI knows the Aircraft S/N and Gimbal number since it is a newly purchased Mavic.

What I'm asking for is the ACTIVATION CODE that was supposed to be in the Email.

Sorry I don't think there is an activation code , once you start your Mavic it will be activated from time and date which is recorded in your aircraft and app,
You will have to register your Mavic in the app


2017-1-8
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Wile E. Coyote
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I had purchased the DJI Care online from my PC with the LARGE monitor.

So i have to go back to my Phone to use the app... to then re-enter the MAVIC SN & info into the small phone screen? Wish there was another way!

Does this mean I have to start up the mavic and and remote-connected-with-the-phone, too?
2017-1-8
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hallmark007
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Wile E. Coyote Posted at 2017-1-8 15:33
I had purchased the DJI Care online from my PC with the LARGE monitor.

So i have to go back to my Phone to use the app... to then re-enter the MAVIC SN & info into the small phone screen? Wish there was another way!

No once your connected to the app you can use whatever.
2017-1-8
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Wile E. Coyote
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Ok, I don't see WHERE in the app to input the DJI Care info.  I looked all around the DJI GO app and even installed DJI Go 4 ,and can't find it there, either.  

The DJI store shows the purchase in the app.  

I ordered the Drone and DJI Care Refresh under the same email address/DJI store account - Doesn't that mean they already have me and my Drone's coverage registered/activated?

Or Does the fact the email already quotes my MAVIC SN# & Gimbal SN# mean the DJI Care is already "BIND"-ed to the MAVIC? (So i'm covered, right?)

I have searched the entire DJI forums and DJI site... and still can't find the answers.  I'm trying to make certain I'm covered, before the 48 hours are up.

2017-1-8
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Fireboy2001
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Wile E. Coyote Posted at 2017-1-8 16:50
Ok, I don't see WHERE in the app to input the DJI Care info.  I looked all around the DJI GO app and even installed DJI Go 4 ,and can't find it there, either.  The DJI store shows the purchase in the app.  BTW...  I ordered the Drone and DJI Care Refresh under the same email address/DJI store account - Doesn't that mean they already have me and my Drone's coverage registered/activated?

Yes it is tagged to your account and your drone on that account.
2017-1-8
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Wile E. Coyote
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I checked this page:    http://store.dji.com/warranty

and entering the Aircraft Serial Number & Gimbal Serial Number - it says:  "Sorry, the S/N you entered does not match the aircraft for the DJI Care plan you purchased."

Why is that?


Is there anyone HERE from DJI who can tell me why I'm not covered when I have an email that says I am?


BTW - This is the page that started me wondering about where to find my ACTIVATION CODE:

http://store.dji.com/dji_care_infos/active

It requires you to enter an activation code.
2017-1-8
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Wile E. Coyote
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ok, FINALLY reached support person...  those links are for ME!  She gave me a better link, for those of you who want to confirm your coverage:

https://repair.dji.com/en/djicare/coverage


Thanks for all your help, guys.


2017-1-8
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Martin F.
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Wile E. Coyote Posted at 2017-1-8 17:39
ok, FINALLY reached support person...  those links are for ME!  She gave me a better link, for those of you who want to confirm your coverage:

https://repair.dji.com/en/djicare/coverage

The last page mentioned in the statement above leads to nothing.
The page still tells me "serial number has no DJI care record".

So once more the same problem - referred to DJI "DJ":

I only have a order number, since I bought the Mavic from the DJI Store.
I did not receive the 16 digit code for the care refresh, neither an invoice nor an receipt.
On DJI page to check the validation of the care refresh, mine is not validated, even if you tell further, the activation is done automatically, when bought as bundle on the DJI store.
I would ask you to deliver the mentioned documents, since I'm not able to achieve the registration.
And after many calls  and e-mails wich where not answered, the time frame of 48h is passed.
2017-2-1
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StillnMotion
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Martin F. Posted at 2017-2-1 07:10
The last page mentioned in the statement above leads to nothing.
The page still tells me "serial number has no DJI care record".

I just tried registering mine too even with the chat support I'm lost.
2017-4-11
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StillnMotion
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I'm lost too. Even with customer chat I'm not successful and they don't know what to do.
2017-4-11
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acchopra
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I was in the same boat - but *I think* #8 at this DJI link (which is specific to a Mavic) - indicates the following:

If one purchases DJI care refresh with their product then activation of the service occurs automatically. If, however, one purchases DJI Care Refresh in a purchase transaction different than the transaction that resulted in the purchase of one's physical product (i.e. Drone) - THEN activation should be performed manually (linking an activation code to the S/N of the physical product)

It would be great of a DJI representative would confirm my interpretation is either correct or incorrect.


2017-4-28
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guillespark
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Spain
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Has anyone confirmed that the activation of the care refresh activates automatically when purchased with the drone, then? I have the exact same problem trying to activate mine...
2017-7-2
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ArkadiuszBomba
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Flight distance : 142854 ft
Poland
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Hello, I'm from Poland. Yesterday I bought DJI Phantom 4 pro and DJI Care Refresh and I can not register and activate DJI CARE REFRESH. What can I do?
The message "The activation code dose not mutch the regional tape"
What can I do? Please help me

I bought DJI Phantom 4 pro and dji Care Refresh (card) from Polish online shop.

I can not go to the second step because "The activation code dose not mutch the regional tape" . And here I have a problem.

What can I do?
2017-7-5
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fansaed0e4db
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Australia
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guillespark Posted at 2017-7-2 00:37
Has anyone confirmed that the activation of the care refresh activates automatically when purchased with the drone, then? I have the exact same problem trying to activate mine...

I can confirm it activates automatically. i brought the fly more combo and care refresh in same transaction. I checked from link above and it activated the day i registered my drone through the app for the first time.
All good.
2017-7-19
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Nixi
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Romania
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same "The activation code dose not mutch the regional tape" problem here.

does anyone found a solution for that ?

thanks
2017-7-20
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fansa308e33d
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Flight distance : 8163 ft
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Hi

When I ordered, I received an "Agreement Number" in the reply email and I stated here that I saw that mmin activation was ok.

I used the link: https://repair.dji.com/en/djicare/coverage

Roger
2017-8-1
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fansd71c1cbf
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I can confirm that when purchased in the same order with the Mavic Pro, the DJI Care Refresh coverage is in place and activated from time of aircraft activation.  The coverage provided me with a like new drone after I (or Return Home) crashed my first one.  
I am now enjoying the Mavic Pro again.
Tech Ted

2017-10-3
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UPTGrad
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> ... then re-enter the MAVIC SN & info into the small phone screen? Wish there was another way!

Hi.  I am new here.  I am awaiting the MPP.
In the DJI Go 4 app, in the upper right corner, the 3 bars:
The first item is "Scan QR code"

Does this help?
Again, I don't have mine yet.
2017-10-4
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ICarrascosa
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Flight distance : 3356 ft
Spain
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good afternoon,
I have a problem with the DJI Care Refresh for an Inspire 2, I just updated Drone, Remote Control, etc.

I have a DJI Care Refresh card for Inspire 2, I go to the page to put the number of 16 digits, I put the number, the serial number of the drone and the number of blank gimball as indicated for Inspire 2.

Then he tells me that the serial number does not exist and that I can not leave blank, you can help me.
2018-1-3
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JohnyBaldman
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Flight distance : 263297 ft
United States
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Had the same problem. Thanks for the help!
2018-1-16
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Skymax.
lvl.4
Australia
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cant make mine work it just says the SN doesn't exist ive checked it 3 times and I have no activation code.

Since its $AUD230 and DJI want to make it really hard for me to buy it I am just not going t try anymore.

Nice work DJI you made it so hard a customer walked away.
2018-2-7
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