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RMA a drone? what to return?
2168 12 2017-1-9
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FlameBoy
lvl.3
Flight distance : 105558 ft
United Kingdom
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Hi i have the VPS issue and i've raised a case for the drone to be returned.

I have read

"Please make sure you send back all the spare parts and originally accessories that came with the aircraft."

Do i just return the drone or everything in the box? as it also says

"Please don't send your SD card, propellers or remote controllerback to us if not asked"


Just confused thanks

2017-1-9
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ProQuad
Second Officer
Flight distance : 16904068 ft
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United States
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I think they want you to return the aircraft & remote controller (minus the SD card, RC cable & battery's), props, gimbal lock & cover.  I would not return the chargers, battery's, etc. unless asked to.
2017-1-9
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DaveyG
lvl.2
Flight distance : 298094 ft
United States
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I agree with ProQuad.  Only send back the aircraft & remote.  Everything else they have to test the unit. Just make sure the gimbal is locked down.  
2017-1-9
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hallmark007
Captain
Flight distance : 5216811 ft
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Ireland
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Just aircraft and RC remember to take note of your S/N.
2017-1-9
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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What is the case#, and you can return just the aircraft/RC in the original box.
2017-1-9
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FlameBoy
lvl.3
Flight distance : 105558 ft
United Kingdom
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DJI-Ken Posted at 2017-1-9 08:03
What is the case#, and you can return just the aircraft/RC in the original box.

"CAS-400246-R8N7P7"
2017-1-9
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Thank you, I just saw you posted it earlier too.
Thanks again. the NL repair center will contact you.
2017-1-9
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rick39
Second Officer
Flight distance : 38615 ft
United Kingdom
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Hi Flameboy. I'm in a similar position of being in the process of an RMA and have conflicting advice as to what to send back. See here

As you have already stated, as seen in my "Global Technical Support Form" it states not to send the SD card, propellers or controller if not asked to.  It also states to send everything else back (I have the combo package) but have been advised to send the Mavic back both with and without a battery and maybe the remote controller. My fear is sending stuff back incorrectly and either not conforming with the RMA instructions or losing items on return. Good luck with your RMA, and If you're reading this Ken, could you advise my best options and can you take my case number to clear up these conflicting issues. Many thanks.
Once again, if you're reading this Ken, you kindly answered a couple of questions of mine in the aforementioned link and requested I send pictures. Just waiting for your response to the other questions I asked. Thanks again. Sorry to Flameboy for using this thread.
2017-1-9
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R&L Aerial
Captain
Flight distance : 298100 ft
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United States
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Have you tried using litchi? I have the same VPS errors with DJI go 4 but the mavic works perfectly when I use litchi. The point I'm trying to make is I think the VPS issues will be fixed in the next firmware update.
2017-1-9
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BradC234
lvl.3
Flight distance : 219770 ft
Canada
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I had to send mine back for repair and I only sent the drone, everything was fine after that. I also just sent it back for a repair to the lens (blurry left image) & unstable gimble and I also did not include the RC.
2017-1-9
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rick39
Second Officer
Flight distance : 38615 ft
United Kingdom
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Thanks Brad
2017-1-9
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fans2c661040
lvl.2
Flight distance : 58809 ft
United Kingdom
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you do not send controller back , its on the dji refresh page
2017-1-10
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FlameBoy
lvl.3
Flight distance : 105558 ft
United States
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I've just posted the Drone only back.

Should only take 1 week to get it returned like my batteries did.
2017-1-11
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