Ipecactus
lvl.1
Flight distance : 25489 ft
United States
Offline
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I just finished a chat with someone at support to get the ball moving for DJI care refresh for my new P4P. There were 30 people ahead of me when I got in the queue. It looks like they're still swamped because of the holidays. They were very friendly and as helpful as they could be. I appreciate that.
Having worked jobs like this in the past I know it can be difficult to deal with a heavy load like this. As a customer I know how frustrating it can be when your expensive device doesn't work properly. I have to always remind myself, they don't want us to have problems and they hear a lot of complaints from people who are having a really bad day.
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