DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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Boidster Posted at 2017-1-17 11:50
For what it's worth, my order (for batteries, not a Mavic) is in the same situation - Payment Success, but no shipping for 6 business days even though (unlike the Mavic) the item is in stock and shows 1 business day shipping. Online chat cannot tell me when the order will ship. There is no phone support available. Very frustrated. It seems that sometimes a DJI staff member will reply to forum threads here, so good luck to you (us).
You would hope that they would not charge your card until the item actually ships; perhaps that is why you saw a hold and then a release of the funds. When they realized they weren't going to ship right away they released it?
Could you please provide the order number, so that I can check the order status?
Also you can contact us here via Online-Chat: http://www.dji.com/support/product. Please click presales service on the above link, and then start online chat with our colleagues. They will also help to solve your problem. |
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