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Red spot in middle of DJI Mavic footage?
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4075 66 2017-1-17 10:17:20
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siumam
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fans35ba6f62 Posted at 2017-2-27 03:59
Hello
What device are you using? If Android, try Apple devices.

wow... is that really? wow. i need to try my iphone or ipad friends..
thanks for info..

i use S7 EDGE..
2017-2-27 16:53:19
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MichaelRev1412
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Im getting a refund. Mavic #2 has the same hot spot issue. No can do. Period. Not to mention that my replacement Mavic has major horizon tilt issues, major focus issues, and the hot spot. Im done with it.
2017-2-27 20:53:16
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Jeff Goldberg
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I have the same issue.  On some shots it's more noticeable (don't know why).  It's too bad.  I love the results otherwise.  DJI, if this is a known major problem, do you have an ETA on potential fix?  Even a post processing adjusting is fine.  I would presume DJI knows the dimensions of the spot and could adjust for the red in post.  PLEASE.  
2017-3-12 12:31:02
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DONI333
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I am having the same yellow color shading issue, this needs to be fixed and DJI Customer Support has done nothing. I refuse to send it in without a replacement in my hands to verify the issue is not present. How can a new product like this be so succesful yet so faulty in imaging quality. Very upsetting for the cost we've all spent. DJI Please RESPOND WITH A SOLUTION..
2017-3-15 12:12:10
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DONI333
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Here's a sample image:

IMG_8520-2.jpg
2017-3-15 12:20:39
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DONI333
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When can we expect this fix noted in the provided Color Shading PDF. It's unfair those of use who bought this new are experiencing this while others are not. If it's the issue as stated in the PDF, this is science and all DJI Mavic Pro's should be having this issue. I AM VERY DISAPPOINTED AND THIS IS NOT ACCEPTABLE FOR MY CLIENTS. Is this something we are just expected to deal with or be out the p[roduct that's advertised. Other than camera issues the drone is wonderful but this is a huge issue for image makers.
2017-3-15 12:22:27
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Gergo
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I've noticed this issue (big red circle) on my Mavic as well. Very disappointed. If the video is white -> circle is yellow. If it's some other color -> it's red. I cannot express how deeply unsatisfied I am. People at DJI you  definitely know how serious this problem is. You are risking future customers. I am a photographer / videographer and need this thing working. I know that you cannot compare the Mavic with an Inspire but for me the picture quality is very good, but you (DJI) need to find a solution ASAP.
2017-3-17 10:05:06
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willhay555
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DJI-Ken Posted at 2017-1-17 16:38
I'm am waiting for the detailed explanation, should be the in the next day or so.

This won't open for me.
2017-3-17 10:18:54
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DJI-Ken
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DONI333 Posted at 2017-3-15 12:12
I am having the same yellow color shading issue, this needs to be fixed and DJI Customer Support has done nothing. I refuse to send it in without a replacement in my hands to verify the issue is not present. How can a new product like this be so succesful yet so faulty in imaging quality. Very upsetting for the cost we've all spent. DJI Please RESPOND WITH A SOLUTION..

They all have this, please view the PDF posted in this thread.
2017-3-17 11:38:27
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DJI-Ken
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willhay555 Posted at 2017-3-17 10:18
This won't open for me.

Not sure why you cannot view it, it's just a PDF.Save it to your computer first, then open it.

Color Shading Issue of the Mavic Pro.pdf

323.99 KB, Down times: 21

2017-3-17 11:40:17
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willhay555
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DJI-Ken Posted at 2017-3-17 11:40
Not sure why you cannot view it, it's just a PDF.

I'm clicking the link and a page opens that tells me it can't open it.
2017-3-19 07:41:35
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willhay555
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DJI-Ken Posted at 2017-3-17 11:40
Not sure why you cannot view it, it's just a PDF.

I'm clicking the link and a page opens that tells me it can't open it.

Obviously I should be saving it.

All fine now, thanks.
2017-3-19 07:40:14
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DJI-Ken
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willhay555 Posted at 2017-3-19 07:40
I'm clicking the link and a page opens that tells me it can't open it.

Obviously I should be saving it.

Sorry about that, glad you got it now,
2017-3-20 07:49:40
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mmee
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DJI-Ken Posted at 2017-3-20 07:49
Sorry about that, glad you got it now,

Have they released anything regarding the blur issue on one side of the picture or the other? Seems not all users have been affected so I would assume that is a manufacturing defect of some sort.
2017-3-20 10:20:22
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DJI-Ken
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mmee Posted at 2017-3-20 10:20
Have they released anything regarding the blur issue on one side of the picture or the other? Seems not all users have been affected so I would assume that is a manufacturing defect of some sort.

If you have blur in the corner and restoring to factory defaults from Assistant2 or refreshing the firmware does not resolve it then please contact support and send the aircraft in for evaluation.http://www.dji.com/support
2017-3-20 10:30:56
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mmee
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DJI-Ken Posted at 2017-3-20 10:30
If you have blur in the corner and restoring to factory defaults from Assistant2 or refreshing the firmware does not resolve it then please contact support and send the aircraft in for evaluation.http://www.dji.com/support

Yeah I tried both of those things and it was still there. I just sent it in to the California repair center this morning. I was just wondering if there was any official word from DJI.
2017-3-20 11:25:21
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DJI-Ken
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mmee Posted at 2017-3-20 11:25
Yeah I tried both of those things and it was still there. I just sent it in to the California repair center this morning. I was just wondering if there was any official word from DJI.

They'll repair or exchange it.
2017-3-20 11:30:50
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mmee
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DJI-Ken Posted at 2017-3-20 11:30
They'll repair or exchange it.

You have any idea of what the Los Angeles turn around times have been on repair or exchanges?
2017-3-20 12:02:04
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DJI-Ken
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mmee Posted at 2017-3-20 12:02
You have any idea of what the Los Angeles turn around times have been on repair or exchanges?

They were delayed but now this week going forward they should be up to speed.
Normal turn around is 1-2 weeks from when it's been received in.
2017-3-20 12:11:29
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mmee
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DJI-Ken Posted at 2017-3-20 12:11
They were delayed but now this week going forward they should be up to speed.
Normal turn around is 1-2 weeks from when it's been received in.

Good to hear! Thanks Ken!
2017-3-20 12:31:56
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DJI-Ken
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mmee Posted at 2017-3-20 12:31
Good to hear! Thanks Ken!

No problem, have a great week.
2017-3-21 07:21:10
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Jeff Goldberg
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DJI-Ken Posted at 2017-3-21 07:21
No problem, have a great week.

DJI, if this is a known issue and doesn't happen as often with JPG or video, clearly there is a software solution you have.  It seems you could easily create a lightroom/photoshop profile to correct for the color distortion.   Is that in the works?
2017-3-31 05:48:26
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DJI-Ken
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Jeff Goldberg Posted at 2017-3-31 05:48
DJI, if this is a known issue and doesn't happen as often with JPG or video, clearly there is a software solution you have.  It seems you could easily create a lightroom/photoshop profile to correct for the color distortion.   Is that in the works?

Not that I know of. I don't know the physics behind it so the PDF that R&D created is all what I have to by by.
2017-3-31 06:12:02
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Jeff Goldberg
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DJI-Ken Posted at 2017-3-31 06:12
Not that I know of. I don't know the physics behind it so the PDF that R&D created is all what I have to by by.

Ken, it doesn't show up in video or JPG, so there is some software adjustment that is happening.  Please, please, please beg engineering to take a look at this.  
2017-4-4 05:00:55
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DJI-Ken
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Jeff Goldberg Posted at 2017-4-4 05:00
Ken, it doesn't show up in video or JPG, so there is some software adjustment that is happening.  Please, please, please beg engineering to take a look at this.

It does show up in video as well as photos, if you read through the thread users state this.
R&D is still working on it.
2017-4-4 06:42:20
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ffaxdavid
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DJI-Ken Posted at 2017-4-4 06:42
It does show up in video as well as photos, if you read through the thread users state this.
R&D is still working on it.

mine only shows up on video,jpg's are fine...only see it when look at sky,doesnt matter if overcast or sunny,massive redish circle like those shown only more noticeable...exchanged drone 2 times now,replacements all the same in same circumstances...originaly changed drone not noticing any red circle but due to right edge being blurry,replacement drone same blurriness and circle in mid additionaly,exchanged again and edges no longer blurry at all so chuffed,but circle still there when aim at sky or white buildings

galaxy 7 edge
pal/4k/mp4 mode
2017-4-29 01:15:07
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littlewings
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Hi. I've written an extensive blog post on this issue following the release of the .800 firmware. Take a look http://www.paulocunhamartins.com ... ed-footage-quality/
2017-6-9 05:23:06
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