Gimbal Buzzing / Jello
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3511 56 2017-1-19
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DJI Natalia
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GranCanario Posted at 2017-2-12 04:29
it gets automatically removed after 1 week. but it is without a doubt a vibrating gimbal issue

Please upload it again, our engineers need that for further evaluation, thank you.
2017-2-12
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GranCanario
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DJI Natalia Posted at 2017-2-12 22:48
Please upload it again, our engineers need that for further evaluation, thank you.

I've made a new video, you can see the image wobbling which is because the gimbal is buzzing/vibrating - for this video, I hold the drone in my hand, so the motors are OFF:

download original video: https://we.tl/L7p28ACvz6

I've also made another video, where you can hear the gimbal buzzing and how it stops when I slightly tilt the drone (raise volume to hear it):



both videos, latest firmware, freshly calibrated IMU (on measured flat surface) and calibrated gimbal
2017-2-13
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GranCanario
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in the youtube video you can also see the gimbal jerking 1 time for no reason. While buzzing the top gimbal motor is vibrating and gets hot, the plate on the backside is also getting very hot
2017-2-13
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jburkett
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2017-2-14
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2017-2-14
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2017-2-14
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DJI Natalia
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GranCanario Posted at 2017-2-13 05:54
in the youtube video you can also see the gimbal jerking 1 time for no reason. While buzzing the top gimbal motor is vibrating and gets hot, the plate on the backside is also getting very hot

Gran, I've confirmed the information with our engineers, there maybe something wrong with the gimbal.
It would be best to send it in for further evaluation and our engineers will take care of it once it arrives.
You can contact our tech support to create a case number via http://www.dji.com/support/product
2017-2-14
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jburkett
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2017-2-14
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2017-2-15
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2017-2-15
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墨老爷子
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It seems that there are some problems with the gimbal, and it needs to be returned to factory, please contact the local DJI customer center for exchange
2017-2-15
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