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Seriously bad range with P3A
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1822 40 2017-1-22
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Hi, is anyone else having issues with range on their phantom 3 ADVANCED or PROFESSIONAL? I cant remember if it happened before or after the lastest update but my range is seriously horrible. I cant fly to the end of the block without it cutting out and and coming home. I never had this problem before, I am an experienced user, I know about antenna positioning and i have tried several different areas. Is anyone else having this issue? My phantom is out of warranty but I will have to send it back anyway because the shell is cracking again.

Dji support, please help.


2017-1-22
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Bfd300
Second Officer
Flight distance : 73661 ft
United States
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Have you updated FW recently?
2017-1-22
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Bfd300 Posted at 2017-1-22 17:44
Have you updated FW recently?

no, I updated when it came out. Since dji likes to copy Apple so much, im starting to think they are purposely crippling their old devices just like Apple.
2017-1-22
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Bfd300
Second Officer
Flight distance : 73661 ft
United States
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Nothing should have changed if you did not up grade FW recently.   1 more question?   What devive r you using.  Are auto app updates turned off?
2017-1-22
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Bfd300 Posted at 2017-1-22 17:54
Nothing should have changed if you did not up grade FW recently.   1 more question?   What devive r you using.  Are auto app updates turned off?

yes turned off, dji go app is up to date. Same range result with the dji GSP app. Running an ipad mini 2.
2017-1-22
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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i checked the antenna wires in the drone and gave them a little tug. they all seem they are plugged in...Dji support, is there anyone who can help me
2017-1-22
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Kneepuck
Captain
Flight distance : 275102 ft
United States
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I am having normal range, but I am still using firmware from 2 gens ago.
Maybe antenna connectors have loosened? or do you think firmware?
2017-1-22
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Michael, No problem here with my Phantom 3 Pro'. All firmware is current, and the Go app as well.
Hope you get it figured out and fixed soon. Good luck.

RedHotPoker

2017-1-23
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Sasquad
First Officer
Flight distance : 319245 ft
United States
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When you say "seriously bad" how bad?
2017-1-23
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

Michael , may I know what distance it can reach?
May I know how long you've owned it?
If you have a friend with the same drone, maybe you can link his remote to your aircraft and check the performance.
2017-1-23
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RicardoGray
Captain
Flight distance : 4356417 ft
United States
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DJI Natalia Posted at 2017-1-23 04:16
Michael , may I know what distance it can reach?
May I know how long you've owned it?
If you have a friend with the same drone, maybe you can link his remote to your aircraft and check the performance.

I also have a P3A with all the latest, and haven't experienced any change whatsoever.
2017-1-23
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Seriously, can someone at DJI finally say something???
2017-1-24
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Michael M Posted at 2017-1-24 18:06
Seriously, can someone at DJI finally say something???

Michael, please See post #10 above bud? Ha


RedHotPoker
2017-1-24
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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DJI Natalia Posted at 2017-1-23 04:16
Michael , may I know what distance it can reach?
May I know how long you've owned it?
If you have a friend with the same drone, maybe you can link his remote to your aircraft and check the performance.

As seen here: If you don't Reply to the post, they may not get notification to your response. ;-)


RedHotPoker
2017-1-24
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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DJI Natalia Posted at 2017-1-23 04:16
Michael , may I know what distance it can reach?
May I know how long you've owned it?
If you have a friend with the same drone, maybe you can link his remote to your aircraft and check the performance.

I can get to the he end of the block, so probably around 40 meters or so. I have had it for a year and a half, I am  past my warranty.
I've tried using custom channels and everything, no luck. My range SUCKS
2017-1-25
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Whenwillbehappy
lvl.2

United States
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I found a range extended  by fat shark let you know how good it is had to send in so they can put it on  expensive  so far for the fat shark
2017-2-1
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Whenwillbehappy
lvl.2

United States
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Try out in a open field I have read someone had problems  got away from things  worked OK then I have same problem but have power lines and towers around got out of town seams to work I have the advance  
2017-2-1
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Whenwillbehappy Posted at 2017-2-1 16:26
Try out in a open field I have read someone had problems  got away from things  worked OK then I have same problem but have power lines and towers around got out of town seams to work I have the advance

Being in an open area away from any electrical or ferrous metal interference, will still always give you a better flight.  Too bad, some folks are so locked in to their vicinity, and can't visit the country side to really appreciate the longer flight possibilities...


RedHotPoker
2017-2-1
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fans431059c4
lvl.1

Malaysia
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By chance, have you enabled the beginner mode?
2017-2-1
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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fans431059c4 Posted at 2017-2-1 18:50
By chance, have you enabled the beginner mode?

No









2017-2-4
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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DJI Natalia Posted at 2017-1-23 04:16
Michael , may I know what distance it can reach?
May I know how long you've owned it?
If you have a friend with the same drone, maybe you can link his remote to your aircraft and check the performance.

Can you get neck to me?
2017-2-4
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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*back







2017-2-4
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jda407FL
lvl.1

United States
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I'm experiencing the same poor range on a P3 Standard.  I've only had it about a month and have only been able to go a max of 1100 feet.  I have opened controller up and checked antenna connections and all seem fine.  Terrible range even compared to the conservative estimate DJI puts on it.  Not sure what my options to get it checked out by DJI are.
2017-2-4
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rreindl
First Officer
Flight distance : 6491926 ft
United States
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I have the P3A as well with no issues which I bought in December 2015. I did not patch to Go App that just came out a few days ago. Perhaps some new radio interference in your area?  
2017-2-5
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Frost
lvl.2
Flight distance : 196299 ft
United States
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My p3p is also experiencing the same issue. I wrecked a drone and turned it in through dji care....they deducted 173 dollars off my plan. Then they sent me a new drone that sucks. Its unsteady and image cuts out at 700 ft. Im really upset about it and need the issues resolved...then the online chat is down..go figure. Losing faith in the product fast. Please help
2017-2-5
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fans987d278a
Second Officer
Flight distance : 124180 ft
Canada
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Frost Posted at 2017-2-5 08:53
My p3p is also experiencing the same issue. I wrecked a drone and turned it in through dji care....they deducted 173 dollars off my plan. Then they sent me a new drone that sucks. Its unsteady and image cuts out at 700 ft. Im really upset about it and need the issues resolved...then the online chat is down..go figure. Losing faith in the product fast. Please help

I would try a completely different area to fly, find a open field , big park but point is go to a different location & see if range increases
2017-2-5
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Frost
lvl.2
Flight distance : 196299 ft
United States
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fans987d278a Posted at 2017-2-5 10:29
I would try a completely different area to fly, find a open field , big park but point is go to a different location & see if range increases

Have been in multiple areas with zero obstructions. My first drone was steady as a rock and crystal clear. Trust me ive ruled out every obviouse possibility. The message error is transmission related. If i record video, there is no error during playback. Only whats on my monitor.
2017-2-5
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online


Michael, since you've done all the basic troubleshooting, the best course would be to send it in for evaluation.
Please send an e-mail to support.us@dji.com, our support will help you create a case and guide you to send it in.
We'll take care of your case once we receive it, sorry for the inconvenience caused.
2017-2-6
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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jda407FL Posted at 2017-2-4 20:17
I'm experiencing the same poor range on a P3 Standard.  I've only had it about a month and have only been able to go a max of 1100 feet.  I have opened controller up and checked antenna connections and all seem fine.  Terrible range even compared to the conservative estimate DJI puts on it.  Not sure what my options to get it checked out by DJI are.

May I know your aircraft firmware version?
What mobile device you use to connect phantom WiFi?
You have tried different open locations and get the same results, right?
2017-2-6
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jda407FL
lvl.1

United States
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DJI Natalia Posted at 2017-2-6 03:27
May I know your aircraft firmware version?
What mobile device you use to connect phantom WiFi?
You have tried different open locations and get the same results, right?

DJI Natalia I have sent you a pm with the details
2017-2-6
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

jda407FL Posted at 2017-2-6 09:14
DJI Natalia I have sent you a pm with the details

Sorry I did not receive your message for some reason, I tried to PM you, if you get it, please reply me with the information again.
Or please post the information here, I'll try my best to help you.
2017-2-7
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jda407FL
lvl.1

United States
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DJI Natalia Posted at 2017-2-7 00:35
Sorry I did not receive your message for some reason, I tried to PM you, if you get it, please reply me with the information again.
Or please post the information here, I'll try my best to help you.

My AC is on 1.8.10.   Also running version 3.1.4 of the DJI Go app on IOS (iPhone 6).  Yes, have tried in several different spots including over a very secluded lake area and over the ocean.  cannot get out past 1100 feet.
thank you
Jim
2017-2-7
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Frost
lvl.2
Flight distance : 196299 ft
United States
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You have been talking to someone else..look at my username. I only commented on his post. I still need help
2017-2-7
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Frost
lvl.2
Flight distance : 196299 ft
United States
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Nm sorry lol had my head up my butt
2017-2-7
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

jda407FL Posted at 2017-2-7 19:18
My AC is on 1.8.10.   Also running version 3.1.4 of the DJI Go app on IOS (iPhone 6).  Yes, have tried in several different spots including over a very secluded lake area and over the ocean.  cannot get out past 1100 feet.
thank you
Jim

Please try to delete the APP, reinstall it, then re-link aircraft and remote again.
Do you have a friend with the same aircraft? maybe you can link his remote to your aircraft, check the performance again.
2017-2-8
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fansc0c916b0
lvl.2
Flight distance : 83760 ft

Netherlands
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I also have some range problems, I own the P3 Advanced but the range is only 400-500 Meter
2017-4-4
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Dave Kent
lvl.2
United States
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Check your battery levels when you first launch just too see how their doing.If their bad this may be your problem.
2017-4-4
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fansc0c916b0
lvl.2
Flight distance : 83760 ft

Netherlands
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No i only use them if they are 100% loaded
2017-4-5
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fansc0c916b0
lvl.2
Flight distance : 83760 ft

Netherlands
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óne battery isn't latest filmware i think so, how can i update it easy?
2017-4-6
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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I went out of the city and to the middl of nowhere and flew out over 1km over the ocean. I think the P3 has become more vulnerble to interfernce than before
2017-4-11
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