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1588 13 2017-1-25
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Lukyan
lvl.2
Flight distance : 21552 ft
United States
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I got an email on thursday " Please allow up to 72 hours to have the unit picked from inventory for shipment.
You will receive tracking information when outbound shipment has been created."
An after 4business day I still dont have a TRACKING NUMBER .  

How long will it take ?
CASE NUMER IS ( CAS-389735-R3G1Q8 )

2017-1-25
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Svt04cobra
lvl.2
United States
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Did you try and call back?
2017-1-25
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Lukyan
lvl.2
Flight distance : 21552 ft
United States
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Svt04cobra Posted at 2017-1-25 10:50
Did you try and call back?

NO               
2017-1-25
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hallmark007
Core User of DJI
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It's usually in pretty good time I'm sure you will get an email soon . Don't panic it's only 1 day late..
2017-1-25
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Lukyan
lvl.2
Flight distance : 21552 ft
United States
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hallmark007 Posted at 2017-1-25 10:57
It's usually in pretty good time I'm sure you will get an email soon . Don't panic it's only 1 day late..

Yeah , thanks
2017-1-25
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Svt04cobra
lvl.2
United States
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I wouldn't wait but that's just me. When a company tells me something, I expect it. Maybe there is something wrong and your delaying the fix by a day waiting? Good Luck either way. When I sent my P4P in for repair, all email communication was timely, but I still called and asked questions.
2017-1-25
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Lukyan
lvl.2
Flight distance : 21552 ft
United States
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Svt04cobra Posted at 2017-1-25 11:16
I wouldn't wait but that's just me. When a company tells me something, I expect it. Maybe there is something wrong and your delaying the fix by a day waiting? Good Luck either way. When I sent my P4P in for repair, all email communication was timely, but I still called and asked questions.

There is probably same problem with all P4P.   thats why it takes longer than expect but, I will wait 2 more days ..        Maybe somebody from DJI TEAM will tell me something .
Thanks
2017-1-25
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DJI-Ken
DJI team
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Lukyan Posted at 2017-1-25 11:45
There is probably same problem with all P4P.   thats why it takes longer than expect but, I will wait 2 more days ..        Maybe somebody from DJI TEAM will tell me something .
Thanks

Your replacement should be shipping today.
2017-1-25
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Lukyan
lvl.2
Flight distance : 21552 ft
Canada
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DJI-Ken Posted at 2017-1-25 12:23
Your replacement should be shipping today.

Thank you
2017-1-25
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DJI-Ken
DJI team
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Your welcome.
2017-1-25
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Lukyan
lvl.2
Flight distance : 21552 ft
Canada
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Hello , still no Email and tracking information from DJI (
2017-1-26
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DJI-Ken
DJI team
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Lukyan Posted at 2017-1-26 13:03
Hello , still no Email and tracking information from DJI (

I just sent a message to see why it was not shipped out yesterday.
I said it should ship yesterday, I didn't say it would.
That's what they told me yesterday, I'm sorry about that.
I have someone physically going to the repair shop to inquire about it.
2017-1-26
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Lukyan
lvl.2
Flight distance : 21552 ft
Canada
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DJI-Ken Posted at 2017-1-26 13:17
I just sent a message to see why it was not shipped out yesterday.
I said it should ship yesterday, I didn't say it would.
That's what they told me yesterday, I'm sorry about that.

Thank you very much and sorry for bother you
2017-1-26
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DJI-Ken
DJI team
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Lukyan Posted at 2017-1-26 13:20
Thank you very much and sorry for bother you

No bother at all.
I had someone go take care of it. I have the tracking number, I'll add it to your case and it will be emailed to you right now.
2017-1-26
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