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Where to submit bug reports?
494 5 2017-1-26
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Langstonius
lvl.3
Flight distance : 218084 ft
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United States
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Not really interesting in complaining, just want to know what the most expeditious way to submit bug reports back to DJI

Google Pixel Phone  - Android 7.1Not rooted, apps shutdown in background. Running with no data connection. noticed it was off after the fact due to settings in phone. It failed to switch over to data once previous wifi ap was lost
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Bug: DJI go4 crashes on open in landscape mode.
Work Around: Keep phone in profile mode until splash screen goes away and you can select the device.
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Bug: DJI go4 crashes when selecting shutter settings. Application crashes intermittently when attempting to select the shutter / iso / etc settings.
Workaround: Restart DJI go4 app. Note: in case of Google pixel phone, RC needs to be held sideways (so phone will be profile and not crash on app re-open, see above bug)

Cheers.

2017-1-26
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gvgeorge
lvl.2
United States
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Excellent question! I hope we get a useful answer.
2017-1-26
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Cobani
lvl.2
Flight distance : 154160 ft
Argentina
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I have these problems too, but with Nexus 6P running Android 7.1.1. Oh, and another one that if I start recording video in the air, the video feed freezes completely and I need to restart the app.

For now I use the iPhone 6s of my wife, and no problems at all.

I think it's a compatibility problem with Android version.
2017-1-26
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Langstonius
lvl.3
Flight distance : 218084 ft
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United States
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After more than 1 day im getting the impression DJI doesn't want bug reports. But I heard a major holliday is coming up so maybe thats it..
2017-1-27
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6eROzTah5esD
lvl.2

Canada
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Yes, lets hope it is the holiday and there is some sort of response followed by correction.
Also having similar app crashing issues with pixel xl using Go4... however, I haven't been able to isolate the cause of each app crash...
2017-1-30
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Langstonius
lvl.3
Flight distance : 218084 ft
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United States
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bump. would be really nice to get a response.

but maybe thats just the engineer in me wondering why I cant submit software bug reports...
2017-2-26
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