BuzzCut
lvl.4
United States
Offline
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So, I ordered the Mavic filters on Jan 17. I received a single 'Thank you for your payment > Order is confirmed' email.
I really wanted the filters, but it's taking a while so tonight I order the PolarPro Vivid and go to cancel my DJI order. Go back to my email, click Order Status, log on, see the option to 'Cancel' or 'Pay'. By the way the order status has one blue circle (Place Order). Simple enough so far. I choose 'Cancel' and low and behold I'm taken to a screen where - right at the top in a red banner are the words 'Order cannot be canceled!'
What??
Then I realize that the order number on the order status page I was taken to from the email has a different order number than was actually in the email.
???
Then I look further down... There are TWO orders for Mavic filters! The top one, which apparently cannot be canceled (with one 'l' and an exclamation mark) has a payment status of 'Authorized', however even though it cannot be canceled it had the option under the shipping information to 'Refund Order'. So I can get a refund but can't cancel, even though on this top order I never actually ordered this and never received an order confirmation email? Huh?
The second has a payment status of 'Pending', even though the time difference between the two 'orders' is about an hour and 35 minutes on the same day. On this one I seemingly have the options to 'Pay' or 'Cancel'.
Let's walk though this. This could be fun...
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