Jeebus
lvl.1
United States
Offline
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Well, here we are 28 days after i sent my DJI Mavic Pro Combo back to DJI for an exchange due to a DOA product that would not work.
When they asked me to send the order back to them for exchange, the wording of the email i recieved was "Return the order in the origional packaging how you recieved it, using the included shipping label"
I took that in the most literal sense, and I sent my entire order back to DJI in california for exchange, the entire DJI fly more combo.
Well, i waited the 3-5 days they quoted me, which quickly turned in to 28 days, and finally after some amazing quality service from DJI Mindy and DJI Natalia on here, i was given a tracking number for my Mavic pro to be returned to me, and I was very excited.
I get the package today and what do i find? They just sent me back a Mavic Drone only, NONE of my fly more combo was included, so as i sit right now, im missing 300$ of my product i sent them.
I assumed that since the drone was the only DOA part to my knowledge, that they would just replace the drone in the package contents, and send me back the remaining contents, but that is not what happened at all, they just sent back the Mavic Pro drone itself.
Any help at all? PLEASE i just want this nightmare to end.
The Return Authorization for exchange is : CAS-389796-Y4S1J8
The Order number they replaced my drone with after recieving my Mavic Pro Combo is : 0010678920019
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