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DJI service charge
790 10 2017-2-2
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airoscar
lvl.2
Flight distance : 272953 ft
United States
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Hi, I sent my Mavic in last week to check out camera soft focus issue. I just got an email invoice for 1 hour of labor charge with a paypal link for payment.

Do I need to actually pay it or is this just DJI's way of keeping track of their labor?

Thanks.

Oscar
2017-2-2
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mscarohaley
lvl.2
United States
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Do you have DJI Care?
2017-2-2
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hello Oscar, could you please provide me with the case number? I'll help to check on it.
2017-2-2
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airoscar
lvl.2
Flight distance : 272953 ft
United States
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Here you go, CAS-423864-D7X3R2.

Thanks Mindy.
2017-2-7
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DJI-Thor
Administrator
Flight distance : 13602 ft
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airoscar Posted at 2017-2-7 16:07
Here you go, CAS-423864-D7X3R2.

Thanks Mindy.

Since it's a DJI care case, you don't need to pay.  The case is being processed now.
2017-2-7
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airoscar
lvl.2
Flight distance : 272953 ft
Canada
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I already paid...can you issue a refund then?
2017-2-8
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DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

airoscar Posted at 2017-2-8 08:13
I already paid...can you issue a refund then?

I'm very sorry about that, I though you mean "DJI Care", which is for P3 and P4. It's a zero deductible insurance.

The one you have is for DJI Mavic, which has a deductible for $79 for 1st time replacement.  You can check it here https://store.dji.com/product/dji-care-refresh-mavic-pro

That's where the charge you paid came from.  
2017-2-9
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CuaC
First Officer
Flight distance : 369626 ft
Germany
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If it's a lense defect shouldn't it be covered under guarantee instead of your first care refresh?
2017-2-10
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gilly4
Second Officer
Flight distance : 73369 ft
United Kingdom
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I'm with cuac, surely warranty issue??
2017-2-10
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DJI-Thor
Administrator
Flight distance : 13602 ft
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CuaC Posted at 2017-2-10 01:00
If it's a lense defect shouldn't it be covered under guarantee instead of your first care refresh?

Yes, you're right. But the repair order indicates there's an impact, which might be a crash of some sort. I don't know the details of the analysis, it could be from flight record, or some physical signs on the drone.
2017-2-10
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CuaC
First Officer
Flight distance : 369626 ft
Germany
Offline

DJI-Thor Posted at 2017-2-10 02:20
Yes, you're right. But the repair order indicates there's an impact, which might be a crash of some sort. I don't know the details of the analysis, it could be from flight record, or some physical signs on the drone.

Cristal clear then
2017-2-10
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