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Time until UPS shipping label
739 9 2017-2-7
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Roll Tide
lvl.3
Flight distance : 610502 ft
United States
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I put in a repair request on 2/05 and have not yet received a shipping label.  How long does that usually take?  Thank you.
2017-2-7
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Cardrb
lvl.1
Canada
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when they sent my labels it was 3 days after the RMA was issued, they are not the quickes on service
2017-2-7
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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May I have your case number? I'll look into your case and help you follow up it.
Generally speaking, you will receive the shipping label in about 1-2 working days.
2017-2-7
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Roll Tide
lvl.3
Flight distance : 610502 ft
United States
Offline

DJI Natalia Posted at 2017-2-7 18:50
May I have your case number? I'll look into your case and help you follow up it.
Generally speaking, you will receive the shipping label in about 1-2 working days.

Good morning.  And thanks in advance for your help.  My case number is CAS-435870-Q3C2Z4.
2017-2-8
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Roll Tide
lvl.3
Flight distance : 610502 ft
United States
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Roll Tide Posted at 2017-2-8 07:55
Good morning.  And thanks in advance for your help.  My case number is CAS-435870-Q3C2Z4.

My shipping label arrived, and now my drone is on its way to California.  Thanks for your help, and wish me luck.  I cannot wait to get flying again.
2017-2-8
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Roll Tide Posted at 2017-2-8 14:34
My shipping label arrived, and now my drone is on its way to California.  Thanks for your help, and wish me luck.  I cannot wait to get flying again.

Great, hope you will get it back soon and enjoy it!
2017-2-8
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Roll Tide
lvl.3
Flight distance : 610502 ft
United States
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UPDATE:  Two days after DJI received my drone, I got a pro forma invoice.  Good service, I'd say.
2017-2-19
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MrBind
lvl.2

United States
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DJI Natalia Posted at 2017-2-8 20:28
Great, hope you will get it back soon and enjoy it!

i sent mine out on the 6th before he even got his shipping label but i still havent gotten my drone back yet. it has been at the california office since last tuesday the 14th. my unit was a damaged on arrival. i sent the full fly more bundle back.
2017-2-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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MrBind Posted at 2017-2-20 21:19
i sent mine out on the 6th before he even got his shipping label but i still havent gotten my drone back yet. it has been at the california office since last tuesday the 14th. my unit was a damaged on arrival. i sent the full fly more bundle back.

Your case will be escalated soon, we are sorry for the inconvenience caused.
2017-2-20
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MrBind
lvl.2

United States
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DJI Natalia Posted at 2017-2-20 23:30
Your case will be escalated soon, we are sorry for the inconvenience caused.

How will my case be escalated ?!?! I never gave you my case number. According to chat and mods my case has already been "escalated" and I called DJI in California and he said it could be possibly a few more weeks ?!?! This is beyond frustrating.
2017-2-22
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