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wrong serial number for DJI Care Refresh Service Agreement
1650 7 2017-2-13
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martin1504
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Flight distance : 915390 ft
Austria
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Hi,


today I received my Mavic Fly More Combo from DJI store (bought together with DJI Care Refresh).

Last Thursday I received the DJI care refresh service Agreement per mail. The Service agreement was issued for  Aircraft S/N08QDDB2A1203BV and Gimbal S/N 092DDB500201KX


But I received a Aircraft with the following serial number: 08QDE1J01203FS I checked the DJI care refresh status of my aircraft online and I can’t find a coverage of my delivered aircraft:



Does anyone had the same issue?

BR
MArtin
  







2017-2-13
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Martin, thanks for bringing this to our attention, I've informed our DJI Care team for your case, we'll help you handle it soon, please do not worry about it.
2017-2-13
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DJI Natalia
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Flight distance : 318 ft

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Besides, would you please take a picture for your aircraft SN, and post it here? thank you so much.
2017-2-13
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martin1504
lvl.2
Flight distance : 915390 ft
Austria
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DJI Natalia Posted at 2017-2-13 19:14
Besides, would you please take a picture for your aircraft SN, and post it here? thank you so much.

Hi Natalia,

Shipment date was: Feb 8th (see pic. 2)
The agreement was sent on Feb. 09th and is valid from Feb 10 2017 (2 days after shipment) till Feb 10th 2018.
  
But the serial numbers from the delivered Mavic and the agreement doesn’t match!!!
  
here the pictures:

agreement

agreement

pic1

pic1

pic2

pic2

pic3

pic3
2017-2-13
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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martin1504 Posted at 2017-2-13 21:18
Hi Natalia,

Shipment date was: Feb 8th (see pic. 2)The agreement was sent on Feb. 09th and is valid from Feb 10 2017 (2 days after shipment) till Feb 10th 2018.  But the serial numbers from the delivered Mavic and the agreement doesn’t match!!!  

Thank you very much, Martin.
2017-2-14
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martin1504
lvl.2
Flight distance : 915390 ft
Austria
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The Problem was solved today - Thanks!
2017-2-14
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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martin1504 Posted at 2017-2-14 10:15
The Problem was solved today - Thanks!

No problem, enjoy your aircraft and feel free to contact us again for any problems.
2017-2-14
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airdog747
lvl.2
Flight distance : 386043 ft
United States
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Inspire 2

DJI Natalia Posted at 2017-2-14 22:02
No problem, enjoy your aircraft and feel free to contact us again for any problems.

HI, I have the same issue. When I bought dji care I registered it under the s/n on  the case cover bar code label. My s/n on drone doesn't match. I would appreciate any help Thanks.
2017-12-14
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