any admin,
could you please have a look at my case CAS-420336-J6Z4K4
it was received on 09th Feb by DJI TECHNOLOGY AUSTRALIA PTY. LTD. for replacement due to soft blurry image but i still haven't heard anything
I sent email to dji@support.com as well 2 days ago and still hasnt got reply

Hope, you guys can follow up this

Thanks

We'll look into the case and help you receive an update as soon as possible.
Sorry for any trouble caused.

thank you again DJI Natalia....

always being helpful!!!!

Hi DJI Natalia.

Can you please also take a look on my case since it has been on repair status since last week. Your website shows 3-4 days repair including testing. I don't have DJI Care Refresh but i promptly paid the full repair cost. I miss my Mavic badly! Hope the repair can be expedited.

CAS-428658-Q9W6N1

user0abb2d79fa Posted at 2017-2-14 19:45
Hi DJI Natalia.

Can you please also take a look on my case since it has been on repair status since last week. Your website shows 3-4 days repair including testing. I don't have DJI Care Refresh but i promptly paid the full repair cost. I miss my Mavic badly! Hope the repair can be expedited.

No problem, we'll help you escalate the case and let you know for any update.