On Jan 29th I ordered Mavic Combo , ND Filters and DJI care.

  

The order process page said that delayed accessories will NOT delay the shipment of the mavic, orders will be split in that case.

Only because of that statement I ordered all together.

  

Payment confirmation Feb 1st.

  

Got the “shipped” dot at Feb 7.

  

No tracking # up to now, 8 days after shipped status.

  

  

I would cancel and order new if I could, but the cancel button disappeared before the shipping dot was shown.

  

Absolutely confusing. Others who ordered later already have their mavics in hands.

  

  

I kindly ask one of the DJI moderators to check if my order (0499916833013) is lost or give me an update.

  

Thanks.

  

I have an e-mail response that generates multiple contradictory messages:

1)        Status says “shipped”  -  agent sayed pending until march 2nd
2)        Order process page says: order will be split in case of delayed accessories – agent says: will not be split
3)        Order site said 7-10 days until shipping – not shipped in reality

This is confusing and frustrating to me.

I’m really wondering DJI having excellent R&D, but there is much much room for improvement in warehouse, customer relationship, support and stuff training. The mavic is not your first product.