Ranze
lvl.2
United States
Offline
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Spending almost $1000 on the Osmo+ Sports Accessories, figuring out what is or is not "quality issue" on the tilt should NOT even be an issue, since the basis of the OSMO is to keep a flat horizon. That should be number 1 priority to maintain. For the amount of money people has spent and invested in DJI products. So saying it's "limitation of performance" is DJI acknowledging and accepting that it's okay and/or 'normal' for that to happen, and frankly, unacceptable. It's like me building drones, knowing that my drone can't hold a long flight, and then me telling the customer it will fly for hours, and come to find it only flies for 10-30 minutes and at that point, we'll decide it's a quality issue. Well I shouldn't be building that drone, since the basis of that drone is to fly lengths of time. And its a similar case with the OSMO. Why make a gimbal but at the same breath acknowledge that its common that tilting is a "limitation of performance" when the one big job of the Osmo is to keep a LEVELED vid/picture. That's insane to me.
I gave DJI numerous times to make it right with me. From the very first time I ordered, you all misinformed, mislead, and mishandled, not only others orders and problems, but mine too.... Like I mentioned before, the ONLY reason why I continued to deal with this "Service" was for my wife and daughter. But I'm putting my foot down. This WILL BE MY FIRST AND LAST with DJI, which I'm sure you all don't care. But maybe some here (not the the chat customer service) will prove me wrong. I do give thanks to Natalia and Ann from this forum for, at least, making it right with my mishandled order. But at the same time hopefully people making the decision to buy DJI makes informed decisions when making such commitment with a company and hopefully, in the moment that my unit starts acting up, like everyone else, you all will actually take care of these issues. But from what I read, no one has gotten resolution. Good luck with yours fan17b33f50.
BUYERS, DEFINITELY, BEWARE |
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