Please select Into the mobile phone version | Continue to access the computer ver.
Lightbridge 2 Firmware update fails
12Next >
2931 41 2017-2-22
Uploading and Loding Picture ...(0/1)
o(^-^)o
theshwin
lvl.1

United States
Offline

I upgraded the firmware on the ground system to the latest version because it wasn't connecting with the air system. However, the air system is currently running V1.1.40 and I am trying to upgrade the firmware to V1.1.50. I have used the second latest and the latest version of DJI Assistant 2. The Assistant detects the air system fine but when I try to upgrade it, the download bar flashes briefly to 100% (sometimes can't even see this happen) and then says Update Failed and shows a 0% bar. All the connections are fine and the air system is powered one as normal. Screenshot of the error is below.

Update Failed screen

Update Failed screen

If anyone has any idea how to fix this, please help. Really need to be able to use the LB2 and it hasn't worked yet.


2017-2-22
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

From what it looks like, you're running Windows 10, correct? Have you already tried either reinstalling the latest Assistant 2 or trying a different computer?
2017-2-22
Use props
droniste007
lvl.2

Belgium
Offline

I got exactly the same and I am running on mac. What to do?
2017-2-23
Use props
droniste007
lvl.2

Belgium
Offline

did you figure it out?
2017-2-23
Use props
droniste007
lvl.2

Belgium
Offline

did you figure it out?
2017-2-23
Use props
dani2013
lvl.4
Flight distance : 112874 ft
  • >>>
Armenia
Offline

we also have the same problem, Upgrade failed  
2017-2-23
Use props
VantageAerial
Second Officer
Flight distance : 2543268 ft
  • >>>
United States
Offline

dani2013 Posted at 2017-2-23 11:15
we also have the same problem, Upgrade failed

Im Having the same issue. I have reinstalled Dji Assistant 2 just to make sure and still the same.
2017-2-23
Use props
droniste007
lvl.2

Belgium
Offline

I even try again today with windows and with mac no way, how could I worked? please give us a way out dji
I got one guy on the chat who wasn't very helpful and told me I have to contact dji support by mail to send my LB2 back!!!!! for an update who doesn't work????
I did the update on the ground system so know I can't fly safe
2017-2-24
Use props
quality
lvl.2

United States
Offline

I'm getting the same thing. Failed update. I'm currently on V1.1.40 and it won't upgrade to V1.1.50
2017-2-24
Use props
WiSi-Testpilot
lvl.4

Germany
Offline

Hi,
try a Windows 7 computer.
Recently I bought a new computer and because I am reading about problems I took win7 again. Assistant 2 works nicely with A3, N3 and LB2 air.
I used Assistant 2 version 1.0.9-2 from the A3/N3 website.
Uninstall the old versions first.
Update TX via Go-app.
Best regards,
Wilhelm
2017-2-25
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

droniste007 Posted at 2017-2-24 01:01
I even try again today with windows and with mac no way, how could I worked? please give us a way out dji
I got one guy on the chat who wasn't very helpful and told me I have to contact dji support by mail to send my LB2 back!!!!! for an update who doesn't work????
I did the update on the ground system so know I can't fly safe

Which Windows OS were you using?
2017-2-25
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

Do you still need help?
2017-2-25
Use props
quality
lvl.2

United States
Offline

DJI-Jamie Posted at 2017-2-25 00:42
Do you still need help?

I am using Windows 10...luckily I have a Windows 7 machine still sitting around though...I'll try it today. This should work with Windows 10 though...its been out since July of 2015!
2017-2-25
Use props
quality
lvl.2

United States
Offline

@DJI-Jamie I just tried updating with 3 different computers. Two windows 10 (one a desktop the other a laptop) Tried to update via wifi and being hard wired in to the internet. Then I tried it on a third machine running Windows 7 Professional. All gave the same results reported by "theshwin" at the top of this post. The update fails instantly. All were brand new clean installs from the DJI site of the DJI Assistant 2. LB2 unit is brand new as well.
2017-2-25
Use props
VantageAerial
Second Officer
Flight distance : 2543268 ft
  • >>>
United States
Offline

On my windows 7 system I had to uninstall the assistant I was using and reinstall the newest version from http://www.dji.com/matrice600-pro/info#downloads  
the firmware update went smooth after that.  Of course I don't know if this is helpful on a windows 10 system.
2017-2-25
Use props
VantageAerial
Second Officer
Flight distance : 2543268 ft
  • >>>
United States
Offline

quality Posted at 2017-2-25 07:52
@DJI-Jamie I just tried updating with 3 different computers. Two windows 10 (one a desktop the other a laptop) Tried to update via wifi and being hard wired in to the internet. Then I tried it on a third machine running Windows 7 Professional. All gave the same results reported by "theshwin" at the top of this post. The update fails instantly. All were brand new clean installs from the DJI site of the DJI Assistant 2. LB2 unit is brand new as well.

Did you make sure to do a full uninstall of your previous DJI assistant programs?  It may be a dumb question but I forgot that step the first time around and it made all the difference.
2017-2-25
Use props
quality
lvl.2

United States
Offline

VantageAerial Posted at 2017-2-25 08:26
Did you make sure to do a full uninstall of your previous DJI assistant programs?  It may be a dumb question but I forgot that step the first time around and it made all the difference.

I didn't have any DJI software on two of them. On the third I only have A2 assistant.
2017-2-25
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

quality Posted at 2017-2-25 08:34
I didn't have any DJI software on two of them. On the third I only have A2 assistant.

Just so I can get a better picture, is the failure instantaneous or does it happen after a certain percentage?
2017-2-25
Use props
theshwin
lvl.1

United States
Offline

DJI-Jamie Posted at 2017-2-25 11:01
Just so I can get a better picture, is the failure instantaneous or does it happen after a certain percentage?

I haven't been able to try the fixes suggested above yet, but the failure was instantaneous (it never progressed past 0%).
2017-2-25
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

theshwin Posted at 2017-2-25 14:36
I haven't been able to try the fixes suggested above yet, but the failure was instantaneous (it never progressed past 0%).

You may want to look into any firewalls you may have on the computer. Not all domestic firewalls like Chinese servers, so you may want to try check whether it's being blocked from downloading.
2017-2-25
Use props
quality
lvl.2

United States
Offline

DJI-Jamie Posted at 2017-2-25 16:09
You may want to look into any firewalls you may have on the computer. Not all domestic firewalls like Chinese servers, so you may want to try check whether it's being blocked from downloading.

I disabled my firewall and antivirus and got the same response. Instant download failure.
2017-2-25
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

quality Posted at 2017-2-25 19:51
I disabled my firewall and antivirus and got the same response. Instant download failure.

At this point, this could be an issue with the LB2 air unit itself and being able to take the update. If all the other components can update  besides the air unit, then you could send in the air unit for service to address this once and for all.
2017-2-25
Use props
droniste007
lvl.2

Belgium
Offline

DJI-Jamie Posted at 2017-2-25 00:42
Do you still need help?

hi, sorry I was away.
Yes I still need help. I am running apple 10.12.3
2017-2-26
Use props
droniste007
lvl.2

Belgium
Offline

VantageAerial Posted at 2017-2-25 07:53
On my windows 7 system I had to uninstall the assistant I was using and reinstall the newest version from http://www.dji.com/matrice600-pro/info#downloads  
the firmware update went smooth after that.  Of course I don't know if this is helpful on a windows 10 system.

I fly with S1000+ does it work too? I program is it the same for M600 and S1000?
2017-2-27
Use props
droniste007
lvl.2

Belgium
Offline

DJI-Jamie Posted at 2017-2-25 21:05
At this point, this could be an issue with the LB2 air unit itself and being able to take the update. If all the other components can update  besides the air unit, then you could send in the air unit for service to address this once and for all.

The time w'll send you the air system how should we work? Do you send back directly a new one updated?
2017-2-27
Use props
droniste007
lvl.2

Belgium
Offline

What could happen if flying with ground system updated 1.2.0 and the air system 1.1.4???
2017-2-27
Use props
droniste007
lvl.2

Belgium
Offline

GUYS I FOUND THE ISSUE

You need to download DJI Assistant 2 from M600 page (http://www.dji.com/fr/matrice600 ... te_search#downloads)
This is the version 1.0.9-2, that you can't find on the lightbridge 2 page.

Hope it can help

2017-2-27
Use props
mattsheckells
lvl.1

United States
Offline

droniste007 Posted at 2017-2-27 08:04
GUYS I FOUND THE ISSUE

You need to download DJI Assistant 2 from M600 page (http://www.dji.com/fr/matrice600/info?site=brandsite&from=insite_search#downloads)

This worked for me, as well.
2017-2-27
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

droniste007 Posted at 2017-2-27 08:04
GUYS I FOUND THE ISSUE

You need to download DJI Assistant 2 from M600 page (http://www.dji.com/fr/matrice600/info?site=brandsite&from=insite_search#downloads)

I'm sorry, I was under the impression you were trying to use 1.0.9-2 initially. Glad to hear you got it sorted.
2017-2-27
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

quality Posted at 2017-2-25 19:51
I disabled my firewall and antivirus and got the same response. Instant download failure.

Since I didn't confirm this with you as well, you are trying to use the v1.0.9-2 Assistant 2 Software, correct?
2017-2-27
Use props
quality
lvl.2

United States
Offline

DJI-Jamie Posted at 2017-2-27 12:59
Since I didn't confirm this with you as well, you are trying to use the v1.0.9-2 Assistant 2 Software, correct?

Can't try it till I get back home from a business trip. I'll post when I give this a try. Thanks!
2017-2-27
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

quality Posted at 2017-2-27 17:05
Can't try it till I get back home from a business trip. I'll post when I give this a try. Thanks!

Whenever you can would be appreciated.
2017-2-27
Use props
Quadrocopter
lvl.3
Flight distance : 250125 ft
  • >>>
United States
Offline

My customers are also having the same issue on Apple OSX machines. Updates are working fine with my Windows 10 machine however.
2017-2-28
Use props
quality
lvl.2

United States
Offline

DJI-Jamie Posted at 2017-2-27 23:00
Whenever you can would be appreciated.

Yes the version 1.0.9-2 works!

DJI needs to update the link on the Lightbridge page (or have the software check itself for updates).

Thanks droniste007 for finding the problem!
2017-3-2
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

Quadrocopter Posted at 2017-2-28 12:12
My customers are also having the same issue on Apple OSX machines. Updates are working fine with my Windows 10 machine however.

And that's with the MAC version of 1.0.9-2?
2017-3-2
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

quality Posted at 2017-3-2 10:48
Yes the version 1.0.9-2 works!

DJI needs to update the link on the Lightbridge page (or have the software check itself for updates).

Good to hear all is well.
2017-3-2
Use props
josephtrovato
lvl.1
United States
Offline

DJI-Jamie Posted at 2017-3-2 14:42
And that's with the MAC version of 1.0.9-2?

Hi there. Not sure if anyone else is still seeing this issue, but after installing 1.0.9-2 I am still getting a failed update instantly on OSX 10.12
2017-5-17
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

josephtrovato Posted at 2017-5-17 08:16
Hi there. Not sure if anyone else is still seeing this issue, but after installing 1.0.9-2 I am still getting a failed update instantly on OSX 10.12

Have you tried v 1.1.1?
2017-5-17
Use props
Kover
lvl.4
Belgium
Offline

DJI-Jamie Posted at 2017-5-17 15:21
Have you tried v 1.1.1?

Hi,

When going in the DJI Assistant I don't see a tab to go to LB2 anymore. I can only go to the M600 Pro. So I can't even see if LB2 needs an update.
I just updated the rest (i.e. downgraded firmware for M600pro) and also tried re-installing DJI Assistant. I'm using Matrice 600pro, LB2 master + slave, A3, Ronin MX+SRW

Thanks

2017-10-19
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

Kover Posted at 2017-10-19 08:31
Hi,

When going in the DJI Assistant I don't see a tab to go to LB2 anymore. I can only go to the M600 Pro. So I can't even see if LB2 needs an update.

Which Assistant 2 version are you currently running? Did you notice this happening after updating the firmware, updating the Assistant version, or is this more random?
2017-10-19
Use props
12Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules