In the 15 minutes that I had my Phantom 3 Standard back in January, I could tell that DJI make great products, however, nearly 6 weeks on and my nightmare with DJI continues. From what i've experienced, customer service does not exist and staff do not know how to deviate from the hymn sheet.
To summarise my chain of events:
- I ordered a DJI Phantom 3 standard drone from DronesDirect back in January 2017
- I received the order a day later and unpacked, registered and setup as per instructions.
- Within 15 minutes of using the drone for the first time it flew away
- After doing some research on here and other forums, it was apparent that such incidents were regular as a result of a bug in the latest DJI software
- I raised with DJI who took a number of weeks to investigate after 30+ emails, countless phonecalls, escalations and live chats.
- I finally got a response from them offering a like forlike replacement. (Things are looking good right?)
- I was advised that the brand new replacement drone would be delivered within 7-10 days.
- I waited for 7-10 days and received no drone. Upon my next correspondence I was advised it would be 23rd February before the item would ship.
- Yesterday came and I still had no tracking information. I spoke to an advisor at DJI last night who advised that it would be shipped on 23rd as expected.
- I woke up this morning expecting a tracking number, however, the status remained the same. I then contacted the DJI pre-sales team who advised that they were out of stock and it would be probably be delivered within 1 month.
All in all, a horrible experience from start to finish and nothing on the horizon to resolve.
EDIT - Changing the title back after some cheeky little DJI rascal decided to brush the negative feedback under the carpet.
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