DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Ryan2016 Posted at 2017-2-27 17:10
I am 65 and cannot believe the lack of care with the DJI support. I am so sorry I purchased this Phantom 4. I did the update that was required, (so I thought at the time), to 0620 and screwed up my drone. I've left numerous messages in the forum and went online with customer support. Online support, was some child that spent more time putting me on hold (visiting with friends at work) than actually trying to understand my issue. His answer in the first 3 minutes was the usb port is not working and to send the drone in for repair. What?? I just purchased it a month ago. Yep, that's the problem. Anymore questions?? NO!
And my quest for help on this forum has been ignored for two months. And then I read the Phantom 4 support is discontinued.... ARE YOU KIDDING ME, SPEND $ 2500.00 DOLLARS FOR A PROFESSIONAL DRONE FOR A MONTH, AND SUPPORT IS DISCONTINUED. That totally makes me want to purchase more products from DJI. I AM EXTREMELY UNHAPPY FOR THE WAY DJI SUPPORTS THEIR CUSTOMERS.
THIS LACK OF RESPONSE AND TOTAL LACK OF PROFESSIONALISM IS A TOTAL DISRESPECT OF YOUR CUSTOMERS.
I'm sorry that your issue was missed, I unfortunately do not see any posts beyond the last few hours. Based on the information provided on another thread, it could be that the firmware update was interrupted, but I would need more information. In regards to reaching out to other areas of Support, did you only go to online chat that one time, or did you contact either support@dji.com or support.us@dji.com as well? If so, could you happen to provide the ticket numbers from that correspondence so I can look into it? Just to make sure I'm on the same page, you have not been able to attempt any of the newer firmware updates either through the Go4 app or the Assistant 2 software? |
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