Please select Into the mobile phone version | Continue to access the computer ver.
Is my Mavic broken? Video glitches. Is it the gimbal?
3537 18 2017-2-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
Spinball
lvl.2
United Kingdom
Offline



At 19 seconds in to the above video, the picture glitches.  This happens frequenly when I move the mavic more quickly.
Is it broken?
2017-2-28
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Could you please clarify your current firmware version?
The vibration seems like happened when the aircraft started to brake?
2017-2-28
Use props
Spinball
lvl.2
United Kingdom
Offline

DJI Mindy Posted at 2017-2-28 22:58
Could you please clarify your current firmware version?
The vibration seems like happened when the aircraft started to brake?

I've just landed after a flight this morning and powered on to capture the firmware version and right away it wanted to upgrade to 01.03.0400, so I'm upgrading now.
So it was running the version prior to that.
Yes, it happens under braking.
2017-2-28
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Spinball Posted at 2017-2-28 23:23
I've just landed after a flight this morning and powered on to capture the firmware version and right away it wanted to upgrade to 01.03.0400, so I'm upgrading now.
So it was running the version prior to that.
Yes, it happens under braking.

Please try to release the stick gently, do not release the stick suddenly.
Test more and let me know if this helps.
2017-3-1
Use props
guess_fr
lvl.1
France
Offline

Hello, we have the same problem. A post has been created for this problem : http://forum.dji.com/thread-73996-1-1.html
i'm going to return my mavic pro. As you say, the problem happens when you move fastly but this is not normal
2017-3-1
Use props
David Pumpkins
lvl.2

United States
Offline

DJI Mindy Posted at 2017-3-1 01:41
Please try to release the stick gently, do not release the stick suddenly.
Test more and let me know if this helps.

I want to send my mavic back to get the gimbal checked out.... when I turn it on it goes crazy.... smacking the camera everywhere then it stops... then I get warnings that the gobs
Is being obstructed .. with nothing obstructing it...when I manage to have control of the Gimbal the roll is totally off so I try to manually set it but it doesn't even move no matter what side I move it to... how do I send it back
2017-3-1
Use props
PimpDawg
lvl.4
Flight distance : 1204754 ft
United States
Offline

Mine does the same exact thing. Ripple effect in the videos when accelerating or letting off accelerator. I have tried everything to resolve it....there seems to be a defect of some sort.

https://forum.dji.com/forum.php? ... mp;page=1#pid707885


2017-3-1
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

David Pumpkins Posted at 2017-3-1 16:45
I want to send my mavic back to get the gimbal checked out.... when I turn it on it goes crazy.... smacking the camera everywhere then it stops... then I get warnings that the gobs
Is being obstructed .. with nothing obstructing it...when I manage to have control of the Gimbal the roll is totally off so I try to manually set it but it doesn't even move no matter what side I move it to... how do I send it back

You could fill in an online repair request form and apply for pickup here.
You’ll get a case number automatically.
https://repair.dji.com/en/SelfRepair/Area
2017-3-1
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

PimpDawg Posted at 2017-3-1 16:50
Mine does the same exact thing. Ripple effect in the videos when accelerating or letting off accelerator. I have tried everything to resolve it....there seems to be a defect of some sort.

https://forum.dji.com/forum.php?mod=viewthread&tid=85695&page=1#pid707885

I have checked your thread. Natalia is following up with you. She will let you know if there's any update.
Thank you for your feedback.
2017-3-1
Use props
PimpDawg
lvl.4
Flight distance : 1204754 ft
United States
Offline

DJI Mindy Posted at 2017-3-1 18:20
I have checked your thread. Natalia is following up with you. She will let you know if there's any update.
Thank you for your feedback.


Yeah, she told me to "fly slower".... NOT a solution.
2017-3-1
Use props
墨老爷子
DJI R&D Squad

China
Offline

Hi, check the video, when the Mavic is braking, ripple effect would  probably happen.  It is gimbal's normal behavior.
2017-3-1
Use props
PimpDawg
lvl.4
Flight distance : 1204754 ft
United States
Offline

If it is normal behavior when the Mavic is braking why is it also happening when accelerating from a stop?

If this is normal then you need to update your website marketing material to include "Ripple effect also included in recorded video" because all you tout is how excellent the quality is.
2017-3-2
Use props
CuaC
lvl.4
Flight distance : 369626 ft
Germany
Offline

You go full backwards to 0 in a windy (see those clouds moving fast...) environment. That might happen for sure.
2017-3-2
Use props
Jenee 2
Second Officer
Flight distance : 7852129 ft
Australia
Offline

I have had a gimbal problem from day 1. I did report it but because it did not seem major, I decided to keep flying with it and just cut the bad bits out of the video.
See here: https://forum.dji.com/thread-81019-1-1.html

I then tried flying in some wind recently, not enough to cause any wind warnings but could hardly see the screen it was so bad. Now I can't get anyone at DJI to respond to the problem. I am sure that if anyone who saw my videos on Youtube knew they came from a Mavic, no one would buy one.

2017-3-2
Use props
Spinball
lvl.2
United Kingdom
Offline

Jenee 2 Posted at 2017-3-2 20:10
I have had a gimbal problem from day 1. I did report it but because it did not seem major, I decided to keep flying with it and just cut the bad bits out of the video.
See here: https://forum.dji.com/thread-81019-1-1.html

That's way worse than mine or anything else I've seen.  If mine were doing that it would 100% get returned for repair.
2017-3-28
Use props
fansc2962bbc
lvl.4
Flight distance : 29452 ft
Norway
Offline

Thats bad. Send it in for repair. What does the pro in Mavic pro stand for ?  Its certainly not the camera, thats for sure.
2017-3-28
Use props
digitalintruder
lvl.4
Flight distance : 3652379 ft
United States
Offline

PimpDawg Posted at 2017-3-1 16:50
Mine does the same exact thing. Ripple effect in the videos when accelerating or letting off accelerator. I have tried everything to resolve it....there seems to be a defect of some sort.

https://forum.dji.com/forum.php?mod=viewthread&tid=85695&page=1#pid707885

eck. That horizontal line flickering would drive me nuts - It didn't look like you were flying it too hard either.
2017-3-28
Use props
digitalintruder
lvl.4
Flight distance : 3652379 ft
United States
Offline

Jenee 2 Posted at 2017-3-2 20:10
I have had a gimbal problem from day 1. I did report it but because it did not seem major, I decided to keep flying with it and just cut the bad bits out of the video.
See here: https://forum.dji.com/thread-81019-1-1.html

wow, i felt like i was drinking after watching your video. Pretty farm land tho :-)
2017-3-28
Use props
Jenee 2
Second Officer
Flight distance : 7852129 ft
Australia
Offline

digitalintruder Posted at 2017-3-28 09:17
wow, i felt like i was drinking after watching your video. Pretty farm land tho :-)

It is now back from repair and the drone was replaced. Had my first fly today and the video is good. Must have been something more than just the gimbal.
2017-3-28
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules