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Care Refresh Plan after 1 Year
4193 5 2017-2-28
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akarrick99
lvl.1

United States
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Hello,

After much consideration and help/input from the community, I purchased my first drone, a Phantom 4 Pro.  I immediately purchased care refresh, and I am just thinking long term, after a year can I renew it again?  If so, for how many years?

AK
2017-2-28
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DJI Natalia
Administrator
Flight distance : 318 ft

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Each product is eligible for only one DJI Care Refresh. The service plan cannot be renewed after it expires.
You can check the FAQ 6 on our website here: http://www.dji.com/service/djicare-refresh/info#s4
2017-2-28
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White Hunter
lvl.1
United Kingdom
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Like you i did the same, bought the care refresh and 12 months later, I was disappointed to find that it can't be renewed. I wonder why?
2018-2-28
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Floreto
lvl.4
Flight distance : 3591102 ft
United States
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I suspect it has something to do with DJI loosing too much money if they did that, wish it wasn't that way.
2018-3-2
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kykphantom
Captain
Flight distance : 5892388 ft
Cyprus
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A related question: Can you use the Care Refresh in order to get a replacement with a new drone?
2018-3-2
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FarmerMac
First Officer
Flight distance : 1215079 ft
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Denmark
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kykphantom Posted at 2018-3-2 13:24
A related question: Can you use the Care Refresh in order to get a replacement with a new drone?

You can’t be sure to get a new drone as replacement.
Only another drone in same or better condition that works.
2018-3-2
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