hallmark007
Captain
Flight distance : 9827923 ft
Ireland
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fanse7c0315f Posted at 2017-6-9 11:58
I ordered a Mavic battery from the DJI store and it was supposed to be delivered on Wednesday. For some reason, and without notifying me, they instructed FedEx that they required a signature so it had to be left at the door (although less than $100 I can understand being careful), that it had to be delivered in the daytime while I'm at work (which is stupid since it was a residential address), that I couldn't simply sign the door tag and could only sign in person (again stupid, that removes DJI's liability so why do they care?), and that it couldn't be left at the local FedEx store for me to pick up with my picture ID, only at the distribution center it was sent from, which is an hour drive from my house (this makes absolutely no sense, and I don't even know why FedEx even gives that option to shippers). They said the only way they could do any of the above is if the sender called or emailed them to say it was ok. I tried calling DJI, and support refused to talk to me, saying that sales support can only be done online or through email. Online support just said they couldn't help me because they just had no system to do so. So basically they won't do anything to keep it from being shipped back to them, after which the guy said I'd be refunded, which after what I read I'm not too confident in. Luckily I purchased through PayPal so I can just contest the charges. However, I've been a customer of DJI for a few years; I have a P3 and accessories besides the Mavic, and was eyeing the Spark, but had previously purchased through Amazon or Newegg so never had to deal with them directly. Although I like their quadcopters, I'm now nervous seeing the complete lack of support they have, which makes me wonder if their warranty is effectively worthless. I don't think I'll be buying any DJI products again.
Because you weren't there to receive it , your making a bit of a meal about this dragging it up in a thread 4 months old with a serious over the top header. |
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