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MOD question - refund
369 4 2017-3-6
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Acidsnow
Second Officer
Flight distance : 13 ft
Canada
Offline

I just got my mavic, unfortunately got one that has the blurry sides issue.  Instead of sending in for repair (which I'm hearing is taking way too long for some people, and only to get back another mavic with the same or worse issue) I'm thinking I'd just like a refund and I'll order another one.  The question is, can my DJI Care be moved over to another mavic, or does it also get refunded?
2017-3-6
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

If it's accord with our return policy, we can refund the Mavic and DJI Care Refresh for you.
You can purchase new Mavic with the DJI Care Refresh.
2017-3-6
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alirz5
Second Officer
Flight distance : 609833 ft
United States
Offline

They refused my refund doubt they'll accept yours. I also have the blurry Issei on the left side.
DJI Are a bunch of crooks....will never buy another DJI product even that is for sure.
2017-3-6
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Acidsnow
Second Officer
Flight distance : 13 ft
Canada
Offline

What was the reason for refusal? Policy clearly states refund is available up to 7 days...
2017-3-6
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

alirz5 Posted at 2017-3-6 18:50
They refused my refund doubt they'll accept yours. I also have the blurry Issei on the left side.
DJI Are a bunch of crooks....will never buy another DJI product even that is for sure.

If it's not accord with our return policy, we cannot arrange a refund for you.
And if your aircraft has manufacturing defects and still within warranty period, we will take care of it.
Please refer to the screenshot. refund service.png
2017-3-6
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