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DJI GO app crashing
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5586 48 2017-3-8 00:32:18
Senorpablo
lvl.2
Flight distance : 124152
United States
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I can't get through a single flight without the DJI GO app hanging or crashing. I didn't have this issue previously. I've been using the same hardware for over a year.
Phantom 3 Advanced and Nexus 6P. Android 7.1.1. DJI GO 3.1.3.
2017-3-8 00:32:18
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DJI Natalia
Administrator
China
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Sorry to hear about the issue, have you tried to delete it and re-install the app? Please turn off all other background applications when running dji go.
If no improvement, please help us export the crash log:  /sdcard/DJI/dji.pilot/LOG/CRASH.
2017-3-8 03:01:34
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Azazel4
lvl.2
Flight distance : 78186
Switzerland
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Have the same issue with a Sony Xperia Z5. Since I updated to android 7 the app closes every minute or so, or the video feed goes blank. At the moment I cannot use dji go.
2017-3-9 01:31:25
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Xmlzp84LBZsZ
lvl.2
United Kingdom
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Hence why I bought Litchi.

At least that works on Android as it's supposed to...DJI App, not so much.
Still, what can I expect it only cost a £1000{:4_157:}
2017-3-9 10:16:15
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fans66d40b4c
lvl.2
United States
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Natalia Please get this Message to your developers DJI App Crashing a lot.  
Flying P4 and using the K1 Shield
never had issues like this before
2017-3-15 03:02:22
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Senorpablo
lvl.2
Flight distance : 124152
United States
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DJI Natalia Posted at 2017-3-8 03:01
Sorry to hear about the issue, have you tried to delete it and re-install the app? Please turn off all other background applications when running dji go.
If no improvement, please help us export the crash log:  /sdcard/DJI/dji.pilot/LOG/CRASH.

Crashed during 2 out of 3 flights today.

Logs are here:
https://www.dropbox.com/sh/vtct5 ... s0StTdvwV5fsHa?dl=0
2017-3-20 19:26:37
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DJI Natalia
Administrator
Japan
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Senorpablo Posted at 2017-3-20 19:26
Crashed during 2 out of 3 flights today.

Logs are here:

Thank you, I've reported it to our engineers for further analysis.
2017-3-21 01:39:13
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DJI GO Android
DJI R&D Squad
China
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Hi, I am the engineer of dji go.Thank you for your feedback.
Please update your app ,  the latest version  is 3.1.4.
Thank you.
2017-3-22 03:59:14
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DJI GO Android
DJI R&D Squad
China
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Hi, I am the engineer of dji go.Thank you for your feedback.
Please update your app ,  the latest version  is 3.1.4.
Thank you.
2017-3-22 03:57:27
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kurdish123
lvl.1
Sweden
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I have this problem takeoffbutten in right
Screenshot_2017-03-22-12-07-36-990_com.miui.gallery.png
2017-3-22 04:13:57
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fans5b6b1909
lvl.1
Canada
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Hi, I've updated to the Version 3.1.7 DJI Go App and it crashes on my IPhone 6splus. I'm using the phantom 3 professional. Can someone help?
2017-4-5 07:32:01
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Kd7gx
lvl.2
Flight distance : 25207
United States
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fans5b6b1909 Posted at 2017-4-5 07:32
Hi, I've updated to the Version 3.1.7 DJI Go App and it crashes on my IPhone 6splus. I'm using the phantom 3 professional. Can someone help?

I have an iphone 7 and I have to start controller, than aircraft, than put phone in airplane mode, than start phantom wifi, than it will connect. Other wise it just crashes.
2017-4-5 07:35:57
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fans5b6b1909
lvl.1
Canada
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Kd7gx Posted at 2017-4-5 07:35
I have an iphone 7 and I have to start controller, than aircraft, than put phone in airplane mode, than start phantom wifi, than it will connect. Other wise it just crashes.

Works now. Thanks!
2017-4-5 07:44:30
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Benz
lvl.1
Flight distance : 729
United Kingdom
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iphone 6 plus and 6 keep crashing on start up this was after up date both devices anybody else having this problem will try with ipad now .
2017-4-5 07:53:09
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onajourney
lvl.2
Flight distance : 10575
United States
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DJI is completely useless on this board. The crashes is because a well known conflict with Android 7.0 and DJI Go.  It is well problem well discussed here and other Phantom boards. Basically you have two choices to fix the crashes. Roll back Android 7.0 to 6 or get an Apple device. So save yourself the headache and time and pick one.
2017-4-7 08:15:58
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calls4u2
lvl.4
Flight distance : 64497
United Kingdom
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Dji go 4 failed for me on marshmallow, old dji app has 'worked' for almost a year (though but at times it never closed).
2017-4-11 15:19:01
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TMM777
lvl.2
Flight distance : 1147
United States
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DJI GO Android Posted at 2017-3-22 03:57
Hi, I am the engineer of dji go.Thank you for your feedback.
Please update your app ,  the latest version  is 3.1.4.
Thank you.

Nexus 7, version 2 was turned back to factory settings including a factory version of Android Os 5.1.1.

I have flown 5 or so times since the rollback to factory settings and each time Go 4 crashed. I was LOS so no worries but I was surprised each time it crashed as it took more than 20 minutes of flying before the app crash.

Any ideas about where to start looking for my problem. This Nexus is really lean of apps. I have many stock apps turned off. I will admit I don't know what setting for USB connection. Another poster said I didn't need it to be on USB debugging now, right? What setting is the USB connection supposed to be set on? I have it set to MTB. Is that right?

Do I need to try a different 5.1 build? When I was rooted and on 7.0 I the DJI app crashed about the same amount as now.
2017-4-14 07:18:26
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fans4523b8af
lvl.1
Flight distance : 714148
Portugal
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I also have problems with dji go app.
I can't get through a single flight without the DJI GO app hanging or crashing. I didn't have this issue previously Flying P3 Pro or advanced and using the Nvidia Shield.  
I never had issues like this before. I have the last update, try with other tablet Samsung and with other USB cable and the problem remains. Help or I forget DJI go and buy Litchi.
2017-4-16 13:11:28
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Dav 0
lvl.2
Flight distance : 84608
Cyprus
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Ah, you probably don't want to hear this:
iPhone 7 plus on 10.3.1 with DJI go 4.... never ever had a crash.  Solid everyday.
2017-4-16 14:09:55
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fans698fe0e4
lvl.1
Flight distance : 767980
Germany
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Same here, just bougt a P4P instead of my p4. Do not have a record log of a single full flight. App crashes every time. Using a Samsung 12´SM P905 that was more or less ok with the P4.
2017-4-20 05:23:16
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fans3858fa9c
lvl.2
Austria
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Phantom 4 - DJI Go 4.0.7 also crashes after a few minutes of flight on Samsung Galaxy S6 Android 7.0. Before with Android 6.0/6.1 it was ok. Please DJI Team fix this. In the Mavic Forum i think this is already fixed. Thank you!
2017-4-22 23:38:56
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Deutschmann Eck
lvl.1
Flight distance : 767980
Germany
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Hi, back again" today i changed from my samsung device Ton an iPad 4 air and the constant App crashes are over. That Haus been the Problem
2017-4-27 11:19:41
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fans7685a928
lvl.1
United States
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I just got a P4 refurb today - looks great out of the box and charged & turned on easy.

The app won't prompt me to activate or register a new drone.

Please help because I am pretty upset about my new $800 paper weight.

Thanks
2017-4-27 17:50:30
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fans7685a928
lvl.1
United States
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Additional information: I'm using a Google Pixel Plus - it worked great with my P3 - I've tried uninstalling the app and still nothing.

Then I tried using my friends iPhone 7 and same problem - the app goes straight to the home screen - but it doesn't even show my drone.

I'm worried it's the unit unless there is a issue with the app across both platforms.
2017-4-27 18:11:50
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fans7685a928
lvl.1
United States
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Sorry - operator error - drone works like a dream.

I continue to love DJI
2017-4-27 20:04:55
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DJI-Jamie
DJI team
Flight distance : 34239
United States
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fans7685a928 Posted at 2017-4-27 20:04
Sorry - operator error - drone works like a dream.

I continue to love DJI

Good to hear you got it sorted.
2017-4-27 21:01:31
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Loonie01
lvl.1
Flight distance : 17256
United States
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New Galaxy s8+ with the same problem of App 3.1.5 crashing on start of the app. Had to roll back to 3.1.4. Now the video cute out at about 200-300 ft.
2017-5-3 07:38:44
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fans55adef79
lvl.1
Germany
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I got the same problem with the 3.1.5 App on both my OnePlus One (on Lineage OS) and a Samsaung T-850 Tablet on up to date Samsung OS.
2017-5-7 06:04:49
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joaoneves
lvl.1
Portugal
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Hi,

The app also crashes on my mobile device from time to time during flights (One Plus One X with Android 7.1.1) with an out of memory exception. It seems an app problem (memory leak?) rather than a device problem as the device has more than 1.5GB of free memory.

Follows the error log that is found on the app folder. All errors have the same stacktrace.

java.lang.OutOfMemoryError: pthread_create (1040KB stack) failed: Try again
        at java.lang.Thread.nativeCreate(Native Method)
        at java.lang.Thread.start(Thread.java:730)
        at dji.midware.data.manager.P3.p.start(Unknown Source)
        at dji.midware.data.model.P3.DataFlycGetParams.start(Unknown Source)
        at dji.logic.d.b.b(Unknown Source)
        at dji.logic.d.b.a(Unknown Source)
        at dji.logic.d.b$1.handleMessage(Unknown Source)
        at android.os.Handler.dispatchMessage(Handler.java:98)
        at android.os.Looper.loop(Looper.java:154)
        at android.app.ActivityThread.main(ActivityThread.java:6126)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:886)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:776)
2017-5-21 08:00:43
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BigPic
lvl.2
Flight distance : 6919
United States
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How do you "start phantom wifi"?  It just starts itself, no?
And on nVidia Sheild should I be in USB debug mode or not?

2017-5-21 09:17:39
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fans689722dd
lvl.2
Flight distance : 835808
Belgium
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Still no fix on the app crashing? I tried my Nvidia Shield today and the app crashes during flight.
2017-5-21 10:53:02
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BigPic
lvl.2
Flight distance : 6919
United States
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DJI Go 4 app still crashes for me sometimes on the nVidia Shield. Luckily I am able to restart the app in mid flight and it seems to connect back to my active flight, sometimes it does not even stop the video camera. Sometimes it has stopped the video camera. It does not crash on every flight.
2017-5-29 08:48:06
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Maritimer
lvl.4
Flight distance : 10883
Canada
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My problem is with the video editor, it crashes every time I use it!
2017-5-29 09:41:30
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Peterx
Second Officer
Flight distance : 197229
Germany
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BigPic Posted at 2017-5-21 09:17
How do you "start phantom wifi"?  It just starts itself, no?
And on nVidia Sheild should I be in USB debug mode or not?

If you fly with a P4 then activate the ADB for the USB. Only P3S and 4K use WIFI
2017-6-2 13:48:28
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Peterx
Second Officer
Flight distance : 197229
Germany
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BigPic Posted at 2017-5-21 09:17
How do you "start phantom wifi"?  It just starts itself, no?
And on nVidia Sheild should I be in USB debug mode or not?

Only P3S/4K provides WIFI. IF you fly them and you connected this copter at once then the Phone/Tab still knows that copters WIFI.
2017-6-11 10:29:07
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fansc87373f0
lvl.1
United States
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I have the phantom 3 using samsung s8 and the DJI GO app crashes at start up chat fly at all drone is completely useless.
2017-6-25 08:36:02
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MattD
lvl.1
United States
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Phantom 3 standard, Samsung Galaxy S8+ - DJI go app crashes on startup.   App is completely useless, can't fly my drone.  If DJI can't get this fixed, how do I return for a refund?

Before the latest update, I was able to get it working by
(1) uninstalling DJI GO for products before P4
(2) install DJI GO for products since P4
(3) open DJI GO for products since P4
(4) close DJI GO for products since P4
(5) re-install DJI GO for products before P4
(6) open DJI GO for products before P4 - works!

Now, with the latest update (2017-06-30) this procedure no longer works.  Going to look into returning it if DJI can't get this fixed.  
Very frustrating.  

2017-6-30 05:14:04
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Tall.peca
lvl.1
Flight distance : 750
Czech Republic
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Same problems here:
- latest firmware and app
- Sony Z5 compact
- app hangs every flight, sometimes even more than once, turned off all bg tasks and recording to phone, still hangs
- looks like memory leak due to slowdown and desktop background kill
- able to reconnect during flight but laggy response just before hangs is very dangerous, almost hit child
2017-7-2 02:27:05
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TheSkyRider
lvl.1
Flight distance : 16601
Italy
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Since the release of the last update, I'm having lots of problems trying to use the app!
It crashes every time only a couple of seconds after I open it.
Only solution I found is to delete all the app chache and data and start the app when the quad is already flying (but height and distance are limited 30/50)

They made such a great drone but an awful app...

2017-7-3 12:04:46
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dcap
lvl.2
United States
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I was having all types of problems until I uninstall the app,installed an older version(apk from dji)that I have, and then when I went to start up to fly it will force an update to 4.1.3 and everything seems to work fairly well with my Galaxy S7 now.
2017-7-3 13:16:45
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