I was flying my phantom 3 standard when it all of a sudden said signal lost, and it fell from the sky. Needless to say the drone is pretty much destroyed. I will upload the log maybe someone here can tell me what happend. I didnt see it go down so not sure if someone shot it down or not.http://www.phantomhelp.com/LogViewer/Y19NVUH9TC2DTK10F9QR/not sure if that was the correct way to attach the log any help would greatly appreciated thanks.

Is there any bird shots inside the Phantom?

Maxi3D Posted at 2017-3-9 11:58
Is there any bird shots inside the Phantom?

im sorry what do you mean by bird shots inside

I mean any shotgun pellets inside the drone.

nope there isn't but i just dont understand how else it could of went down.

The last update took 4.5 seconds. That is very unusual.

Betamace Posted at 2017-3-9 12:40
The last update took 4.5 seconds. That is very unusual.

so you think i should send this to dji what would they be able to do?

For some reason your Home Point changed at 33 sec into the flight. Home distance was 36.3 feet and changed to 238.9 feet away from home in less then .1sec

Starting at 3 min 4.3 seconds your speed was 22 mph and going down every second. By the time it stopped recording at 5 min 10 seconds it was going at .7 mph and at 170ft altitude. You had been losing altitude since around 4.56 minutes. Couple questions, were you bringing it down yourself? Looks like a loss of power, bad faulty battery maybe? I'm no expert, just my opinion.

Jake Phantom 3  Posted at 2017-3-9 13:38
Starting at 3 min 4.3 seconds your speed was 22 mph and going down every second. By the time it stopped recording at 5 min 10 seconds it was going at .7 mph and at 170ft altitude. You had been losing altitude since around 4.56 minutes. Couple questions, were you bringing it down yourself? Looks like a loss of power, bad faulty battery maybe? I'm no expert, just my opinion.

yea i was bringing it down a little to take a better picture but was defiantly still high enough to clear everything. I thought the same thing about the battery but when i found it battery was still powered on. thanks for all  the replies by the way

What was the outside temp? It looks like it's reading 0 degrees f.

Hey, sorry to read about your crashed drone. Not sure what caused this malfunction.
Perhaps sending it in, DJI will have the ability of finding the true cause.


Best wishes...

RedHotPoker

Taydav Posted at 2017-3-9 14:39
What was the outside temp? It looks like it's reading 0 degrees f.

temp was around 50 f. where do you see 0? and not sure if it matters but winds were 5-10 mph at most

RedHotPoker Posted at 2017-3-9 14:47
Hey, sorry to read about your crashed drone. Not sure what caused this malfunction.
Perhaps sending it in, DJI will have the ability of finding the true cause.

yea thanks it does suck and i sent them the log ill let you guys know what they say

speed3 Posted at 2017-3-9 15:03
yea thanks it does suck and i sent them the log ill let you guys know what they say

Yes, there's not much more that you can do now. Trust that they will give you the honest evaluation.
Did you try sending the flight LOG to www.phantomhelp.com
www.phantomhelp.com/LogViewer/Upload

You are at the mercy of DJI. As we all are. ;-)

Best wishes, and good luck...


RedHotPoker

speed3 Posted at 2017-3-9 15:02
temp was around 50 f. where do you see 0? and not sure if it matters but winds were 5-10 mph at most

Without going back into the log I thought I saw that the temp was a vonstant 0 degrees

Sorry to hear about your crash.
I'd suggest you to send it in and our engineers will help to analyse the flight data and let you know what could have caused the issue.
You could fill in an online repair request form and apply for pickup here.You’ll get a case number automatically https://repair.dji.com/en/SelfRepair/Area

If you look carefully, from 24 seconds to 5:10 the battery remains at 93% which doesn't make sense to me. That is 22.27% of the rated battery life of a fully charged battery (25 minutes assumed). You would expect the battery to go down by about 70% - 75% in that time. Sounds like a faulty battery to me.

*You would expect the battery to go down to between 70-75% in that time given that you started with 94%.

Looks like the system was wrongly reporting the battery capacity and it just ran out of power. Hopefully DJI Technicians can provide some detail as to why this happened.

Aardvark Posted at 2017-3-10 05:01
Looks like the system was wrongly reporting the battery capacity and it just ran out of power. Hopefully DJI Technicians can provide some detail as to why this happened.

Good observation of the log.  I think his drone has landed in the back yard of a house that looks like it has a pool.

blackcrusader Posted at 2017-3-10 06:06
Good observation of the log.  I think his drone has landed in the back yard of a house that looks like it has a pool.

yea faulty battery seems to be most logical reason. and it fell on a concrete step drone is destroyed

DJI Mindy Posted at 2017-3-10 00:51
Sorry to hear about your crash.
I'd suggest you to send it in and our engineers will help to analyse the flight data and let you know what could have caused the issue.
You could fill in an online repair request form and apply for pickup here.You’ll get a case number automatically https://repair.dji.com/en/SelfRepair/Area

yea they told me to send it in. only problem is i have a dbs antenna on the controller not sure if that will void warranty, and i know that was not the issue with it falling

also i see some dents on the battery that weren't there before but the battery never came out of the drone so i dont know why it would be dented there.

speed3 Posted at 2017-3-10 19:14
yea they told me to send it in. only problem is i have a dbs antenna on the controller not sure if that will void warranty, and i know that was not the issue with it falling

You are sending the drone and battery not your RC.

If it is a faulty battery DJI would see that.  Dent's on the battery probably happened when the drone crashed.

blackcrusader Posted at 2017-3-10 19:57
You are sending the drone and battery not your RC.

If it is a faulty battery DJI would see that.  Dent's on the battery probably happened when the drone crashed.

on the form it says to send in drone and rc but yea they dont need the rc so i most likely wont send that in

Please try keep us updated so we can know what really happened

Sorry to say, but they call these a "system" because the battery, controller and the aircraft all have a roll in flight.  To be honest, you should send every component just as you flew it.  You are asking DJI to stand behind their product, so you should not try to maintain that modifications you applied are not the cause or a contributing factor to the crash.

speed3 Posted at 2017-3-10 19:14
yea they told me to send it in. only problem is i have a dbs antenna on the controller not sure if that will void warranty, and i know that was not the issue with it falling

Please refer to our warranty policy.
After the evaluation, our engineers will let you know if it's covered under warranty.

Thanks Mindy.  Very informative.