I have an issue with my DJI Cloud account.  On my Iphone 7 plus, when I hit the sync button on the latest DJI Go 4 App (version 4.0.5) to sync the last 1 month, I get an error message that states "Sync Failed. Retry."  Retrying still generates the same error.  I tried clearing my local flight records (on another device), reinstalling the app, trying on a different iOS device (iPad Air 2), and get the same error message.  The issue I believe is the cloud is not synching and erroring on the flights from today March 9, 2017.  Those fllights are on my original iOS device (iphone 7 plus) and are saved locally and were synced to the cloud, but when trying to sync on a fresh device with no flight logs, like my iPad, then that is the only day that is missing.  Most likely, something on the server side is corrupt on the flight logs from March 9, 2017.  In addition, HD Sync errors too when trying to upload the flight logs to Healthy Drones because it is utilizing the DJI Cloud to access the logs.

Can the DJI server team reset the data from today?  DJI Natalia or another DJI representative, please help.

Thanks for your help.

Joseph

Hi! I have the same problem. I've had my Mavic Pro for 4 days now and been flying for three days. Yesterday I couldn't longer sync my flight records. It stops at about 70% and says 'Sync failed. Retry'. Any problems at the DJI servers? BTW - my first drone, and it's simply fantastic! Thanx, Jan Arve

Could you please provide me with your DJI account email?
I'll try to sync your flight records from our end.
Is your DJI account email the same as your forum email?

fans635d789d Posted at 2017-3-10 00:56
Hi! I have the same problem. I've had my Mavic Pro for 4 days now and been flying for three days. Yesterday I couldn't longer sync my flight records. It stops at about 70% and says 'Sync failed. Retry'. Any problems at the DJI servers? BTW - my first drone, and it's simply fantastic! Thanx, Jan Arve

Could you please clarify your DJI GO app version?

DJI Mindy Posted at 2017-3-10 01:40
Could you please clarify your DJI GO app version?

DJI Go 4 (iPhone 6).
My account email is the same as the forum.

This started for me on March 8th.  Sync fails on iPhone 5C, Android, and third party app.  The only common point is DJI server side so this is not a smart phone or device issue- it is a DJI issue.  I have been very happy and impressed with all things DJI until this issue started and I hope DJI resolves this soon. Fingers crossed....

I also have the same issue with flights from yesterday (9th March) using DJI Go4.  When I try and import them into Drone Logbook I get an error message saying No GPS points found.  unfortunately I have cleared them from my device and the flights exist only in the cloud.  Any advice on how to recover them?

I have the same problem..
I was able to upload logs up to the 6th oh march.
Always receive a sync error

DJI Mindy Posted at 2017-3-10 01:39
Could you please provide me with your DJI account email?
I'll try to sync your flight records from our end.
Is your DJI account email the same as your forum email?

DJI Mindy, thank you for replying.  My DJI account email is the same as my forum email.

Joseph

DJI Mindy Posted at 2017-3-10 01:39
Could you please provide me with your DJI account email?
I'll try to sync your flight records from our end.
Is your DJI account email the same as your forum email?

I just tried to sync my flight logs again today, and the syncing error appears to have been resolved.  Thank you very much Mindy for resolving the issue.

DJI Mindy Posted at 2017-3-10 01:40
Could you please clarify your DJI GO app version?

It works fine now - thanx a lot :-)

JoeSlasher Posted at 2017-3-10 11:48
I just tried to sync my flight logs again today, and the syncing error appears to have been resolved.  Thank you very much Mindy for resolving the issue.

No problem.
Thank you for your update. :-)

fans635d789d Posted at 2017-3-10 13:03
It works fine now - thanx a lot :-)

Glad to hear that.
If you have any further query, please feel free to let me know.

Hi Mindy,

I am having trouble syncing my flight data to the DJI cloud.  I get a failed message after the slider arrives at 100%.  Can you assist me with this problem?  

Thanks,

Bruce

Same problem here. I need help too, please and thanks in advance!

I have a similar issue maybe.... have only had one Mavic, but used my iphone to fly first couple of days.  Synced all my flights, and switched to an ipad.  The flights show up, but they are separated in DJIGo (on separate pages, as if it were two different aircraft).  Is this normal?

Hi DJI mindy, I face sync issue on 21 May 2017, 4x flight record was not updated after sync fail due to weak reception.. the experience point was not updated too.
thanks in advanced.

DJI Mindy Posted at 2017-3-10 01:40
Could you please clarify your DJI GO app version?

I have my flight logs not sync for my Iphone 7Plus vs Samsung 8+.
Samsung has 4 flights - correct
IPhone 7 Plus - 3 flights, missing my 16 Jul log.

Pls help.

DJI Mindy Posted at 2017-3-10 01:40
Could you please clarify your DJI GO app version?

I have my flight logs not sync for my Iphone 7Plus vs Samsung 8+.
Samsung has 4 flights - correct
IPhone 7 Plus - 3 flights, missing my 16 Jul log.

Pls help.

You're not the only one with missing flightrecords after syncing... on my Android device I have 66 flightrecords, on my iOS device only 58. Allready contacted DJI via DJI.Zendesk. DJI knows there is something wrong but there is no priority to fix it (that was their last message to me about this issue). There are a few posts on this forum about missing flightrecords after syncing.

I am also having trouble syncing my flight logs. It seems that I was in an area of spotty cell network service when I attempted to upload them. Please help, my DJI account email is the same as the forum email. Thanks!

I have the same problem on my Phantom 4. DJI GO 4.1.12(2964), iPad Air IOS 11.0.1. Just started. Please help.

I have lost my flight records due to app not working right something is wrong I really need them is there any way to retrieve them?

Having this issue as well. Please let me know what info needs to be provided.

Hello DJI Admins,

I also have the problem above. 140 of my flight records are synced OK, 65 with error. DJI GO & DJI GO 4 app, iPhone 7 and iPad mini4, latest app, iOS 11.0.3. My username is the same as here in forum. Can someone check / reset on your side. Thank you very much, Luka

Same problem here on both apps, DJI GO and DJI GO4 on iPad mini and iPhone 7. All the latest versions.

Mindy, I am also getting an error message when I try to sync my flight records.  I have been negligent in this, and want to get everything up to date.  I have used DJI go and go 4, on IOS Iphone and Ipad, and want to put it all together.  When I go to "sync all", it fails at 95%, but I have been able to sync the ipad at 6 months.  Is there something that I need to do?
Thank you for your help!

same problem with sync failed at around 96%. Iphone 6 and Ipad mini newest software. DJI Go 4 and DJI Go (82%).

Same as the rest of you. Sync fails around 95%. Using all the things - iPad mini, iPhoneX, and Crystal Sky all running the latest soft/firm ware.

Thanks in advance!

duoaerial Posted at 2018-2-13 08:22
Same as the rest of you. Sync fails around 95%. Using all the things - iPad mini, iPhoneX, and Crystal Sky all running the latest soft/firm ware.

Thanks in advance!

Same here, all syncs fail right at the end IphoneX. Only since last app update.....

Nik

I use iPhone X and iPad mini to fly. How can I get the same fly Data on booth device? btw I also have the same issue like other guys in the Moment.

Sync is bad again.

On my BT300 it is fine. But that is a generation behind.
On my iPhone X it does not sync. If I chose 1 month it stops at 3% - If I chose all - it stops around 43%

But the fun thing.. The Sync Icon spins faster and faster after each retry   If I force close the app - back to normal spinning speed. But each retry makes it spin faster and faster and faster ... *G*

/k

Having the same problem here. Growth of value says '0' The farthest I get is at 72%. I didn't want to uninstall the app yet because there was another guy who reinstalled the app but it didn't help him. Any help would be appreciated. My DJI email is the same as the forum email.

IceBox-Murdock Posted at 2018-2-13 13:13
Having the same problem here. Growth of value says '0' The farthest I get is at 72%. I didn't want to uninstall the app yet because there was another guy who reinstalled the app but it didn't help him. Any help would be appreciated. My DJI email is the same as the forum email.

I am also getting this. On my iPhone Go said there was a corrupt profile (or words to that effect and to re-install which I did but it still fails (although at around 70% rather th an 12%j

Same problem here till yesterday ....

I have the same problem, iPad mini 4, Go app 4.

I was finally able to sync my flight records. I cleared all the cache. Go to me tab (equipment, editor, skypixel, me) and on right hand top, there is a cog, click on it and clear cache. Force close the app and then re-login. You should be able to sync. Hope this helps. :-)

I am having the same sync issue as others have stated, worked fine yesterday but not today, tried from my iPad Air 2 and iPhone 6 Plus. Any help will be greatly appreciative. Thank you, also my DJI account email is the same as used here on the forum.

I have the same issue DJI4 on an iPad mini 4 emails is the same as forum

Poon

Still not syncing

Poon