fans591e5193
lvl.1
Flight distance : 212717 ft
Canada
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I have been having an issue with my Mavic where my gimbal camera would not stay level with the horizon when turning and moving. I had gone through all the trouble shooting methods with the DJI chat and it was determined that my drone had a manufacturer defect. A case was open and a shipping label was sent for a request that I was told was for a Replacement for a NEW drone. I sent out my drone under the premise that it was for a brand new replacement and have been checking the "Repair Progress Inquiry" since then. From the UPS tracking I saw that the drone had arrived last Thursday, although the case had not been updated to show this so I continued to monitor it. From this morning and before, my case had shown 4 steps. "Accepted, Product Received, Verified, and Product Delivered". This was obviously showing the steps for a replacement process. It was not until this afternoon, (5 days after the drone had arrived in Carson) that my case had changed from a "Replacement" case into a "Repair" case since it now shows 6 steps. "Case Accepted, To be Received, Damage Assessment, Quotation, Repair, and Shipment". I checked with DJI chat and they told me as well that it was a Repair Request Case. I was told before I sent the drone in the chat that my case was for a replacement of a new drone, and I had sent it under the premise that I would be getting a brand new drone back shortly. Now I am told that my drone has to go through the repair process which will take way much longer than I was planning for to be without a drone and I will not be receiving a new drone. Very Frustrating!!!!!!!!!!!!!!!!!!!!!!!!!
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