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Balancing problem iPhone 7+ NOT solved
2297 15 2017-3-18
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Seldomdk
lvl.1
Denmark
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This is what the Osmo mobile looks like with my iPhone 7 plus attached and the arm fully extended.

I've read about extending the arm beyond the friction point, unscrewing the adjustment knob fully, pulling it all the way to a complete stop (goes "clack" at the end stop when pulling it)
But still not balanced. It's got a .3 mm tempered glass screen protecter attached, but no case.

Is it a faulty unit or what should I do?


OsmoDSF6742.jpg
2017-3-18
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tjalex
First Officer
Flight distance : 422375 ft
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Chile
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normally once you on the osmo. it will auto set it to be in perfect manner.
2017-3-18
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Seldomdk
lvl.1
Denmark
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tjalex Posted at 2017-3-18 07:33
normally once you on the osmo. it will auto set it to be in perfect manner.

Well, I CAN make it calibrate, but I'm worried about overstraining the gimbal motors.
From what I understand, others (DJIKen) can make an iPhone 7+ balance passively
2017-3-18
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MrPatrickHenry
lvl.1

United States
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I have my iphone 7 plus with the 3.5mm jack connected to Rode mic i have to extend the phone off a little and then counter balance the offset with a bag of coins. ...
I am hoping the DJI Osmo 2 will be iphone 7Plus friendly.

I def would calibarate it.
2017-3-19
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young-nyc 3
Second Officer
United States
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the glass screen protector should have no effect on the balancing of the left and right.
I would definitely contact customer service, Mine balances very well (although no glass protector) and sometimes forget that i actually have the unit turned off.

good luck
2017-3-20
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djiuser_9qLgV5d
lvl.1
France
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Same problem here, tried everything !
Any improvement on your side ?

Fred (France)

2017-8-19
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Jeanethics
lvl.1

United States
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I have a iPhone 7+ with tempered glass protector and have. I no issues balancing it on osmo.
2017-8-19
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_9qLgV5d Posted at 2017-8-19 02:51
Same problem here, tried everything !
Any improvement on your side ?

The gimbal could be balanced well with iPhone 7 plus. Please do not put any protector, extend the arm beyond the friction point, unscrewing the adjustment knob fully, pulling it all the way to a complete stop.
If the gimbal cannot be balanced, please post a short video here, we will help to double check, thanks.
2017-8-20
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Adriano Araujo
First Officer
Flight distance : 731565 ft
Brazil
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Mine (7+) balance ok, but I have to remove the silicone protector.
2017-8-21
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pL0IwRfBbrHH
New
Flight distance : 75669 ft
Canada
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Same here. It feels works better without the phone case / protector.
2017-8-21
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dezign999
lvl.3
Flight distance : 27297 ft
United States
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iPhone 7+ reporting in and have zero balancing problems. Pulled out the arm to it's max distance as described and achieved balance thereafter.
2017-8-24
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michaelpierce
lvl.1

India
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Jeanethics Posted at 2017-8-19 23:20
I have a iPhone 7+ with tempered glass protector and have. I no issues balancing it on osmo.

I found best tempered glass screen protectors collection and review for iPhone 7 Plus:
https://www.howtoisolve.com/best ... -screen-protectors/
2017-10-5
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djiuser_51m7W3O
lvl.1

Canada
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Question with the Iphone 7 +

I have this phoe and I use Filmic Pro. Each time i use the Gimbal and Filmic after a few second a lost the sound.......if i make a short movie like 3 minutes after max 1 minute the rest of movie cut the sound.
Another guy see it?
2017-10-6
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DJI-Mark
First Officer

United States
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pL0IwRfBbrHH Posted at 2017-8-21 10:12
Same here. It feels works better without the phone case / protector.

That would make sense as probably the iPhone was more tested without a case.
2017-10-6
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Fredgyver
lvl.1
France
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DJI Mindy Posted at 2017-8-20 23:21
The gimbal could be balanced well with iPhone 7 plus. Please do not put any protector, extend the arm beyond the friction point, unscrewing the adjustment knob fully, pulling it all the way to a complete stop.
If the gimbal cannot be balanced, please post a short video here, we will help to double check, thanks.



Here is a video to show my balancing problem.
Thanks
2017-10-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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Fredgyver Posted at 2017-10-29 10:49
DJI Osmo mobile balancing problem

Here is a video to show my balancing problem.

Thanks for your post, in this case, the Osmo Mobile will need to be sent in for repair or replacement, please contact our support to start a ticket.
So sorry for the trouble caused.

2017-10-29
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