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Balancing problem iPhone 7+ NOT solved
749 10 2017-3-18 04:04:18
Seldomdk
Beginner
Denmark
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This is what the Osmo mobile looks like with my iPhone 7 plus attached and the arm fully extended.

I've read about extending the arm beyond the friction point, unscrewing the adjustment knob fully, pulling it all the way to a complete stop (goes "clack" at the end stop when pulling it)
But still not balanced. It's got a .3 mm tempered glass screen protecter attached, but no case.

Is it a faulty unit or what should I do?


OsmoDSF6742.jpg
2017-3-18 04:04:18
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tjalex
Student Pilot
Flight distance : 77609
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Chile
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normally once you on the osmo. it will auto set it to be in perfect manner.
2017-3-18 07:33:15
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Seldomdk
Beginner
Denmark
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tjalex Posted at 2017-3-18 07:33
normally once you on the osmo. it will auto set it to be in perfect manner.

Well, I CAN make it calibrate, but I'm worried about overstraining the gimbal motors.
From what I understand, others (DJIKen) can make an iPhone 7+ balance passively
2017-3-18 08:38:14
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MrPatrickHenry
Beginner
United States
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I have my iphone 7 plus with the 3.5mm jack connected to Rode mic i have to extend the phone off a little and then counter balance the offset with a bag of coins. ...
I am hoping the DJI Osmo 2 will be iphone 7Plus friendly.

I def would calibarate it.
2017-3-19 11:27:34
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young-nyc 3
Hobbyist
United States
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the glass screen protector should have no effect on the balancing of the left and right.
I would definitely contact customer service, Mine balances very well (although no glass protector) and sometimes forget that i actually have the unit turned off.

good luck
2017-3-20 19:22:16
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djiuser_9qLgV5d
Beginner
Netherlands
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Same problem here, tried everything !
Any improvement on your side ?

Fred (France)

2017-8-19 02:51:49
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Jeanethics
Beginner
United States
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I have a iPhone 7+ with tempered glass protector and have. I no issues balancing it on osmo.
2017-8-19 23:20:20
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DJI Mindy
Administrator
Japan
Online

djiuser_9qLgV5d Posted at 2017-8-19 02:51
Same problem here, tried everything !
Any improvement on your side ?

The gimbal could be balanced well with iPhone 7 plus. Please do not put any protector, extend the arm beyond the friction point, unscrewing the adjustment knob fully, pulling it all the way to a complete stop.
If the gimbal cannot be balanced, please post a short video here, we will help to double check, thanks.
2017-8-20 23:21:24
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Adriano Araujo
Hobbyist
Flight distance : 8019
Brazil
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Mine (7+) balance ok, but I have to remove the silicone protector.
2017-8-21 03:53:05
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pL0IwRfBbrHH
Beginner
Flight distance : 23064
Canada
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Same here. It feels works better without the phone case / protector.
2017-8-21 10:12:43
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dezign999
Hobbyist
Flight distance : 2638
United States
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iPhone 7+ reporting in and have zero balancing problems. Pulled out the arm to it's max distance as described and achieved balance thereafter.
2017-8-24 08:05:34
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