Hello,

After receiving my drone from the warranty, I did small tests at home to validate if the problem was solved and it seemed that yes. However, it was only after flying with the drone for the first time that I realized that the problems remained.

When I finished my last flight I noticed that the drone made a strange noise inside that was not normal, when I removed the battery, a piece of inside fell, and I was alarmed by the situation.
The drone now goes into warranty, again, in four months it has been a month and a half under warranty, which is not admissible, and now, I will send it back for warranty.

Despite of having problems with the drone, I now also have my Osmo Plus: while recording, it turns off and the gimbal loses its orientation, starting to rotate everywhere without stopping, and also does not focus anything, all the photos are blurry and the videos too, whether with autofocus or manual.

I am increasingly disillusioned with the quality of DJI products. Are expensive and In my case, the two products I have from DJI have both, technical problems.

I await a response from you.

That must have been frustrating for you, apologize for the problems you're faced with.
The  Osmo Plus needs to be sent in as well for evaluation.  Could you please let me know your previous RMA number? I will forward this concern to the appropriate department and help you take care of it.

The first case is CAS-427016-P8K7L1.

Thanks

DJI Natalia Posted at 2017-3-19 22:08
That must have been frustrating for you, apologize for the problems you're faced with.
The  Osmo Plus needs to be sent in as well for evaluation.  Could you please let me know your previous RMA number? I will forward this concern to the appropriate department and help you take care of it.

The first case is CAS-427016-P8K7L1.

Thanks

FilipeCM Posted at 2017-3-22 13:39
The first case is CAS-427016-P8K7L1.

Thanks

I tracked the new case number with the information you provided: CAS-509454-Y5Q7M6. You have sent in again, we'll help you handle it soon.

Any news abolir my drone??

My new case number is

Case Nr.:CAS-509454-Y5Q7M6

Tks

DJI Natalia Posted at 2017-3-23 02:40
I tracked the new case number with the information you provided: CAS-509454-Y5Q7M6. You have sent in again, we'll help you handle it soon.

My drone as arrived at 24 March.

Where is my drone ??

Help me please....

FilipeCM Posted at 2017-3-29 09:58
My drone as arrived at 24 March.

Where is my drone ??

It takes several days to check in and update the system, I reported our receiving team for your case, will help you deal with it soon, sorry for the inconvenience caused.

Hello,

I need help my Osmo doesn't work correctly, all video are blurred and i so disappointed with de Osmo and DJI, can you help me please.

Can it be fixed? Or is a standard issue?

Link to video blurred



Hope you can help me with a resolution to my osmo.

So many thanks.