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DJI GO 4 not recognizing CDNG Licence
213 5 2017-3-19 14:32:14
fans1874daa7
lvl.1
United States
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Hi,

When I try to record to the SSD in Cinema DNG mode on the Inspire 2, an error appears on the DJI GO 4 app saying that I cannot record in that format, and I need to purchase a Cinema DNG licence. However, I already have this licence, and it has been activated in the Inspire 2. I've tried updating software, but no luck.

How do I get DJI GO 4 to recognize that I have the CDNG licence so I can record in this format? Has anyone else experienced this?


2017-3-19 14:32:14
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Daroga
Captain
Flight distance : 824247
United States
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Use the DJI Assistant 2 program to reapply your license....

You may need to re-do this after firmware updates which sometimes overwrite the license data....
2017-3-20 12:07:34
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DJI-Jamie
DJI team
Flight distance : 34261
United States
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Have you also tried reformatting the SSD? If that's not reading properly, it can cause issues with the license.
2017-3-20 12:42:14
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fans1874daa7
lvl.1
United States
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Daroga Posted at 2017-3-20 12:07
Use the DJI Assistant 2 program to reapply your license....

You may need to re-do this after firmware updates which sometimes overwrite the license data....

Ok cool, I'll give it a go. Appreciated!
2017-3-20 13:00:57
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fans1874daa7
lvl.1
United States
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DJI-Jamie Posted at 2017-3-20 12:42
Have you also tried reformatting the SSD? If that's not reading properly, it can cause issues with the license.

Haven't tried that yet, but I will. Many thanks!
2017-3-20 13:01:21
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DJI-Jamie
DJI team
Flight distance : 34261
United States
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fans1874daa7 Posted at 2017-3-20 13:01
Haven't tried that yet, but I will. Many thanks!

Let us know how it went.
2017-3-20 15:24:25
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