Grotto13
Second Officer
Flight distance : 1148937 ft
United States
Offline
|
DJI Mindy Posted at 2017-4-26 23:38
You are welcome. I have checked your case and seems like everything goes well.
Thank you for supporting DJI. We wish you always enjoy the flight with DJI product.
Hi Mindy ! Thanks again FOR ALL YOUR HELP ! Yes everything goes well ! Craft flying Awesome after repair ! DJI IS so Awesome! There was a small mix up, but for understanding the busy back up you guys are having, and me having patients , and politeness, through out repair process. DJI sent me a surpise email , after a phone call from them i missed, and they did also leave me detailed message by the way, they are shipping me out a few complementary items. DJI has shown me respect as a customer and me to them truely appreciating the customer service you and everyone there has provided to me. What more can a person ask for, on both ends. You guys are so busy with a million people emailing , questions, and issues 24 7 in forum and zen desk and the personal attention every one there provides is 5 star!! I would advise anyone who needs some kind of assistance, whether its just a few questions about product or how to get started with opening up a case for repair and send back, find a forum thread that resembles your issue and add a comment politely asking for some help or advice. In most cases it pretty immediately you get an ans but it could be few hrs or day or two. Once in thread it be better to ask question as a reply back to one of the administrators in that thread that way they know someone is asking something in there, instead of waiting for someone to see your question/ comment posted in there. I will be starting a new thread soon talking about by awesome expirance with my DJI Mavic and the great attention i recieved to have it repaired after my crash. Thank Again Mindy and All of DJI !!! Happy Flying All! ! |
|