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CAS-520324-S8J5P1
616 4 2017-3-21
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fansd97ab992
lvl.1
Flight distance : 1580712 ft
United States
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I'm still waiting for the shipping labels to send in my Phantom 4 for repairs. Upon looking at the total turnaround time for many of these cases, I need to change the return address (the address for DJI to ship the repaired Phantom back to me at). Do I need to cancel this order and start over (somehow)? Can I update and keep this order but with a new return shipping address (how)? I will be moving sometime over the next month so I need to change the return address or cancel this one and start a new ticket. Moderators, answers...what should I do?

2017-3-21
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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It looks like you've already received a shipping label. If you need to make a change of address, you would just email Support and they can make the change for the return address as long as it's still within their jurisdiction. Please keep in mind that most of the delayed cases are with Mavics. All other products are getting addressed pretty quickly.
2017-3-21
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Our support sent you the shipping label already, you can keep this case and send it in.
Please try to PM me or send an e-mail to support.us@dji.com with  the new address  you need to change, we'll help you confirm the information and keep you updated.
2017-3-21
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fansd97ab992
lvl.1
Flight distance : 1580712 ft
United States
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DJI-Jamie Posted at 2017-3-21 18:05
It looks like you've already received a shipping label. If you need to make a change of address, you would just email Support and they can make the change for the return address as long as it's still within their jurisdiction. Please keep in mind that most of the delayed cases are with Mavics. All other products are getting addressed pretty quickly.

Thanks for the info. I shipped on Wednesday and it reached it's final destination Thursday around noon. I'll leave the address and hope it's a quick turnaround for a Phantom 4, as you point out. Based upon the "My Case" details/instructions, I was hoping to see an update today (Friday), one business day later, however, nothing. Looking at the slew of delayed Mavic cases, I'm not surprised...but should I be concerned?
2017-3-24
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fansd97ab992 Posted at 2017-3-24 21:44
Thanks for the info. I shipped on Wednesday and it reached it's final destination Thursday around noon. I'll leave the address and hope it's a quick turnaround for a Phantom 4, as you point out. Based upon the "My Case" details/instructions, I was hoping to see an update today (Friday), one business day later, however, nothing. Looking at the slew of delayed Mavic cases, I'm not surprised...but should I be concerned?

It takes a few business days to check in and update the system, I'll also keep an eye on its status, appreciate your patience.
2017-3-26
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