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DJI GO app keeps crashing on Iphone 6S plus
1286 4 2017-3-23
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Celurae
Flight distance : 201890 ft
Netherlands
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Hello,

Since 2 days I received my new Mavic.
Very excited!

But i'm experiencing some very bad problems with the DJI GO 4.0 app.
As soon as I connect and press 'enter device' -the app crashes. And I need to force stop the app in order to get it launched again.
But as soon as I try to enter device it will crash again, and again and again.

Tried to reinstal the app several times. After re-instal it works for 1 flight, after that the same ' crash-problem ' starts over.
Sometimes it even thinks it's connected with a Phantom 4 - but it crashes even then when I try to connect.

I'm now at the point that I totally cannot use my drone because the app doesnt work..

Today I reseted my whole iPhone.. but it did not help
What can I do?

Mike
2017-3-23
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dronist
Captain
  • >>>
United States
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I use the same with no problems... Make sure you FORCE close all apps and also check the cable by replacing and or try using the USB port to eliminate the source. Good Luck!
2017-3-23
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DJI Natalia
Administrator
Flight distance : 318 ft

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What is the iOS version for your iPhone 6S P?
Please connect your iPhone to a PC or Mac, then export the crash log for us, you could get it here:  /sdcard/DJI/dji.go.v4/LOG/CRASH. Please upload it to dropbox and post link here, thanks.
2017-3-24
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R1Mavic
lvl.1
United States
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Same phone I use.  No issues.  However, it's dedicated to the Mavic and I have NO other apps installed other than DJI Go.
2017-3-24
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Celurae
Flight distance : 201890 ft
Netherlands
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Solved the problem. Appeared that the including lightning cable was just not working. ( thanks for the tip Dronist )Tried it on other iphones and had the same there. Using my USB works for now but its abit annoying because i cant rest my hand on the side anymore. But ill be fine. Thanks all
2017-3-24
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