Dnerve
lvl.4
Flight distance : 523799 ft
Ireland
Offline
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I believe this has grown way beyond the serious issue beta testers face.
This uncovers the lack of strategy after the release of a product through its life cycle, the lack of respect towards its entire P4 customer base (aware of this topic or not) not to mention DJI's inability to deliver on what they commit to.
The P4 seemed to be about to be perfected yet weaknesses with its shell appeared and seem to pop more and more often as time passes (4th gen of the phantom series, come on!), unresolved software issues carried into new products they now try to firefight on multiple fronts as they keep on releasing new, unperfected stuff and features (with us hoping to see these fixes trickle back to the now defunct P4) give a much bigger picture on what DJI is all about: Box movers, with an 80-90s mentality to ship as many whatever they can with little concern over what happens next and 0 after sales support (so many horror stories over sloppy repairs, dodgy replacements and so on).
People buy their products as they top competition by far tech wise but with 0 service to support it, someone could step in at any time. Their tech isnt theirs (Movidius is owned by intel, and intel happily licenses stuff) and their knowledge isn't that tough to grab, after all it's what they are good at like the XiaoMis, OnePlus and other emerging chinese tech companies.
But loyalty works both ways: not only customers can become loyal to a brand, a brand needs to be loyal to its customers, or pretend to be and this can only be built on honesty, trust, and going the extra mile when sproviding support to your (honest) customers. And this DJI knows nothing about.
They might see themselves as the Apple of drones, and I am no fanboy, sure Apple is an arrogant ogre in the industry, but they do cover their customers in honey at least to keep them coming back... |
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