Hi all ,

i spent the last couple of days , reading about this issue in the forum and finally decided to open a thread of my own.

I did not post in similar threads in order to avoid derailing.

After some research and some youtube adventures , i re calibrated the gimbal and IMU and went out for a flight.

I am attaching some photos and some videos where i believe the problem is visible.

I have sent an email to support too but i wanted the opinion of your experiences eyes

Photos:

https://www.dropbox.com/sh/6wm25 ... jKtQxq1yFQ5tJa?dl=0


Videos:







I am using the C2 button for center auto focus.

Thanks for the help !

It's a common problem due to a manufacturing defect with the optical alignment. Only solution is to send it in for replacement / repair under warranty.
https://forum.dji.com/thread-69767-1-1.html

geofox784 Posted at 2017-3-26 18:24
It's a common problem due to a manufacturing defect with the optical alignment. Only solution is to send it in for replacement / repair under warranty.
https://forum.dji.com/thread-69767-1-1.html

Thanks geofox , i contacted them via the form under the support page.

So it is not just my idea the right side is blury ?

Hello mildim, I have checked your images which are not obvious.
And there are no videos in your dropbox link. Could you please upload some original videos to dropbox as well?

Hi Mindy,

thanks for your answer.

There are no videos in the drop box link but there are 3 youtube videos.

The pictures were you can see the known  lens/sensor mis-alignment are

DJI_0017.JPG , DJI_0021.JPG DJI_0025.JPG and others too.

Let me know if you need more information.

DJI Mindy Posted at 2017-3-27 02:40
Hello mildim, I have checked your images which are not obvious.
And there are no videos in your dropbox link. Could you please upload some original videos to dropbox as well?

Hi Mindy ,

i have added the 2 original videos in the dropbox link

https://www.dropbox.com/sh/6wm25 ... jKtQxq1yFQ5tJa?dl=0

DJI Mindy Posted at 2017-3-27 02:40
Hello mildim, I have checked your images which are not obvious.
And there are no videos in your dropbox link. Could you please upload some original videos to dropbox as well?

Hi Mindy ,

let me know if you need any more information from me.

I haven't heard back from DJI Support yet.

Cheers,
Dimitris

Focus on the righ, then you see some serious out of focus on the whole left side. Mine is very horrible. The sad part is, that since november, this productionflaw is not fixed. Also a reason I waited longer to buy one, but mine, 2 weeks old now, has it also.

Nees Posted at 2017-3-28 01:46
Focus on the righ, then you see some serious out of focus on the whole left side. Mine is very horrible. The sad part is, that since november, this productionflaw is not fixed. Also a reason I waited longer to buy one, but mine, 2 weeks old now, has it also.

Hi Nees ,

i have performed this test too and indeed the left side is blurred.

How are you going to proceed ?

Dimitris

DJI Mindy Posted at 2017-3-27 02:40
Hello mildim, I have checked your images which are not obvious.
And there are no videos in your dropbox link. Could you please upload some original videos to dropbox as well?

Hi Mindy ,

did you have time to check the material ?

Hey guys I Just got mine Mavic with extra batteries as well, can we figure out the issue with serial number or series? I just got it and already reading this stuff makes me sick when I paid so much money

JarekNYC Posted at 2017-3-28 14:40
Hey guys I Just got mine Mavic with extra batteries as well, can we figure out the issue with serial number or series? I just got it and already reading this stuff makes me sick when I paid so much money

So you have the same issue ?

DJI Mindy Posted at 2017-3-27 02:40
Hello mildim, I have checked your images which are not obvious.
And there are no videos in your dropbox link. Could you please upload some original videos to dropbox as well?

Hi Mindy ,

did you have time to check the material ?

mildim Posted at 2017-3-29 13:29
Hi Mindy ,

did you have time to check the material ?

Sorry for my late reply.
I have checked your videos. The right side is little blurred.
You could send it in for further evaluation.
You could fill in an online repair request form and apply for pickup here.You’ll get a case number automatically https://repair.dji.com/en/SelfRepair/Area

DJI Mindy Posted at 2017-3-30 00:33
Sorry for my late reply.
I have checked your videos. The right side is little blurred.
You could send it in for further evaluation.

Hi Mindy ,

no worries , thanks for the answer.

I will check the online form you provided.

Dimitris

mildim Posted at 2017-3-30 01:12
Hi Mindy ,

no worries , thanks for the answer.

If you have any further query, please feel free to let me know.

DJI Mindy Posted at 2017-3-30 19:13
If you have any further query, please feel free to let me know.

Thanks , i will do.