out2sea71
lvl.3
Flight distance : 95915 ft
United States
Offline
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DJI Natalia Posted at 2017-4-26 00:24
I got the point, just want to verify, after getting a DOA, you did not contact to transfer the refresh service to the new drone, right?
Where did you get the replacement? Do you have a DOA proof?
I sent you message with the aircraft SN, please help me confirm it, I would love to try my best to help you out.
After I received the doa (serial number of which is the original one on the service agreement) I sent it in for replacement. 4 weeks later I received the new (to me) mavik pro. I was not informed that this must be transferred or that the serial number was not the one I sent in. The DOA proof is the previous case number that you asked about and received 3 weeks ago. I have not received any other email requesting the A/C serial number. the serial number of the most recent A/C is 08QDE1C01203ZL. |
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