DJI Support is a joke.

I have asked for a replacement lightning lead because I keep losing signal and about 3 months down the line I have still not received one.

Each time I contact them they say they are waiting to hear from their spare parts department or they don't have stock.

Yet you can buy them online anywhere!

Originally they wanted to replace it using my DJI Care Refresh but I said this is a warranty replacement and I shouldn't have to use my Care Refresh for this.

I know I could buy one for £18 but that is not the point, if its faulty it should be replaced.

I am fed up with having to deal with such poor support.

How many others have had issues with DJI Support?

What is the case# and I will look into it.

DJI-Ken Posted at 2017-4-3 12:48
What is the case# and I will look into it.

It's 449981

Thanks

CFGHvqwXJkJy Posted at 2017-4-3 15:22
It's 449981

Thanks

Actually DJI support is that bad that each time they have told me they don't have stock they have closed the call as solved!! So that number I gave you is just one of them!
I only just realised this and now I am even more disgusted with DJI!

Here are the other numbers
487744
465378
420773
401476
388802
367596

CFGHvqwXJkJy Posted at 2017-4-3 15:33
Actually DJI support is that bad that each time they have told me they don't have stock they have closed the call as solved!! So that number I gave you is just one of them!
I only just realised this and now I am even more disgusted with DJI!

I can understand how frustrating this must be.
I have brought this to our management and we will escalate the case for you.

CFGHvqwXJkJy Posted at 2017-4-3 15:22
It's 449981

Thanks

I see your ticket# 487744 that they emailed you saying they were sending a cable out and you'll receive a tracking# by tomorrow.

DJI-Ken Posted at 2017-4-4 09:06
I see your ticket# 487744 that they emailed you saying they were sending a cable out and you'll receive a tracking# by tomorrow.

Yes finally after 4 months.

Its a pity I had to email them half a dozen times to get this done.

Thanks for following up though Ken

CFGHvqwXJkJy Posted at 2017-4-5 06:41
Yes finally after 4 months.

Its a pity I had to email them half a dozen times to get this done.

I'm glad you've received it. I'm sorry it had taken so long.