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Replacment Mavic
596 10 2017-4-8
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The Rev
Second Officer
Flight distance : 1051680 ft
United Kingdom
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Got my Mavic replaced under care Refresh this week and am pleased the replacement seems to be new and no problems at all so very happy.
The Mavic I crashed had no problems with its Camera at all and was hoping the replacement would be the same and it is and have tested for several hours and I am very happy with it so Care Refresh definitely worth having.
The whole process took 15 days from despatch to receiving a replacement so better than I thought so thanks DJI for pretty decent service as I have been quite quick to criticise when its not.
2017-4-8
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DroneFlying
Captain
Flight distance : 10774613 ft
United States
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Yes, just over two weeks is very respectable service. I'm glad to hear they're improving and that you're back in the air.
2017-4-8
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Impact9
lvl.3
Flight distance : 215886 ft
United States
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Whoa that's fast seeing that mine is still under "repair" since 30 March.  They've had it in their possession since 10 March.
2017-4-8
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The Rev
Second Officer
Flight distance : 1051680 ft
United Kingdom
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Looks like the have a faster turnaround in Europe as mine went back to the Netherlands but my damage was quite small so don't know if that speeds it up.
2017-4-8
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Thanks for posting your experience.
2017-4-8
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taus
lvl.2
Flight distance : 25358 ft
Denmark
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Do they send a shipping label by email or by paper-post. I really cannot figure that out. I am waiting for it now because my drone fell down after flying for a few minutes and broke to pieces... so sad... http://forum.dji.com/thread-91866-1-2.html
2017-4-10
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Mcflying
Second Officer
Flight distance : 243753 ft
Netherlands
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taus Posted at 2017-4-10 08:24
Do they send a shipping label by email or by paper-post. I really cannot figure that out. I am waiting for it now because my drone fell down after flying for a few minutes and broke to pieces... so sad... http://forum.dji.com/thread-91866-1-2.html

In Europe you get an email from UPS with a trackingnumber.
Then you can choose to get it picked up at your home or you drop it off at an UPS point.
That is procedure when you have DJI care
2017-4-10
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fansf0a87517
lvl.1
Flight distance : 3976 ft
United States
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they are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.
2017-4-10
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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fansf0a87517 Posted at 2017-4-10 12:11
they are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.

What is your case# and I will look into it?
2017-4-10
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fansf0a87517
lvl.1
Flight distance : 3976 ft
United States
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CAS-519094-L2L6K7
2017-4-10
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Mindy is following up your case in your another thread, please keep us posted there, thank you.
2017-4-11
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