fanse884daf4
New
Brazil
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Hi guys
I was reading everything and Im really really disappointed with DJI MAVIC PRO customer service.
YOU GUYS NEED TO BE TRANSPARENT with US ( CLIENTS ).
When DJI say at the website, its going to take 1 business day for each step, THEY ARE LYING in your face, its gonna take maybe 3-4 days.
and when they say its going to take 3-4 business day to REPAIR, THEY ARE LYING AGAIN, its going to take maybe 15 business day
My drone is sitting at DJI facility for more than 10 business days and still no repair.
Thats my case below, just check the dates to see for yourself CAS-510201-J1J1S7
I also try to explain in the chat, since the beginning, that Im not from US and I would be leaving the US on april 15 (more than a month since my case was accepted). I ask if they could rush just a little so I could grab my drone. Never got a solid answer about that and Im going to lose my drone.
Thanks DJI
Great job
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