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Gimbal confused after crash
952 9 2017-4-10
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fansa2bcc05c
lvl.1
Flight distance : 6955 ft
Netherlands
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My brandnew Mavic Pro crashed due to my ignorance.
The aircraft still works fine, but gimbal behavior is wierd -- please watch the recording here:


What I did so far:
- Gimbal calibration with DJI Assistant 2: result OK.
- IMU calibration
- Compass calibration
- Firmware refresh.
- Checked that vibration absorbing board is mounted to all three hooks.

Nothing helped. Probably there is real hardware damage,
Is somebody out there recognizing the symptoms and able to tell me where to look / what to try?

Thank in advance.
Herman -- just a beginner,


2017-4-10
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digitalintruder
First Officer
Flight distance : 3652379 ft
United States
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Wow, that reminds me what it use to be like after a night of drinking. Is the gimbal properly seated? If not, I think it's time to send your drone in :-(
2017-4-10
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Landbo
First Officer
Flight distance : 502792 ft
Denmark
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It might be one or more of the small "rubber band" that keeps gimball in place so it does not rests on the drone frame (the three guides) there is broken.

Regards Leif.
2017-4-10
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

I think a repair service would be the best course of action.
Sorry to hear about your crash, Herman.
2017-4-10
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fansa2bcc05c
lvl.1
Flight distance : 6955 ft
Netherlands
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DJI Mindy Posted at 2017-4-10 22:08
I think a repair service would be the best course of action.
Sorry to hear about your crash, Herman.

Thanks Mindy. Do you know a trustworthy / reliable repair service near Rotterdam / in the Netherlands?
2017-4-11
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

fansa2bcc05c Posted at 2017-4-11 02:00
Thanks Mindy. Do you know a trustworthy / reliable repair service near Rotterdam / in the Netherlands?

We have an official service center in Netherlands.
You could fill in an online repair request form here.You’ll get a case number automatically. https://repair.dji.com/en/SelfRepair/Area
2017-4-12
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fans19c4b471
lvl.2
Flight distance : 38543 ft
United States
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I have the same issue....
2017-4-16
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4wesomeAdam
Second Officer
United States
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OMG dude, you should have warned people with motion sickness, vertigo or in my case right now, hung over not to watch the video.
2017-4-16
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Rhidz
lvl.2
Flight distance : 559616 ft
United Kingdom
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And all 3 of the drones you've owned has had this exact issue? :/
2017-4-16
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fans4fa86fee
New
Flight distance : 77060 ft
Philippines
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I have the same problem
Where I can send my drone?
I living in the PHILIPPINE
2017-6-19
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