I have been shoping with DJI for past 6 months everything was good until i recently placed an order for 2 p4pro batteries, and and fedex shipping status showed it was delivered on tuesday april 4th 2017. i waited till april 7th but i didn't recieved so i emailed DJI but in reply what i got was so unxpected, that delivery is confirmed by fedex so they are not going to help me with that instead of that, i should file a police report!! I mean what kind of customer service is this? i mean complete lost of money . wow what future does DJI  hold for that kind of customer service. i understand everything but i also asked them for either the re-deliver the batteries or for a refund but the answer was NO.

Have you followed up with Fedex, who appear to have fouled up?

I sympathize with your disappointment, what's your order number or ticket number? we'll check it with sales team to see what we could do for you to get it addressed.

order number is 0018784104939

DJI raza Posted at 2017-4-11 16:00
order number is 0018784104939

Thanks, I've forwarded your case to sales team, will escalate it for you soon.