Samoth
lvl.3
Flight distance : 95640 ft
Belgium
Offline
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Hello, I'd like some help here, the tech team seems to have forgotten me.
I have contacted the support on Februray the 25th and got an automatic response telling me that my request (443552) has been received and is being reviewed.
On March the 10th, I received an email asking for additional informations (I gave most of the info in the first mail but well...)
On April the 1st, I received an email telling me that for some "various reasons" (actually quoting the mail), they couldn't analyze my flight logs. They asked me to send them the flight log that was on my phone (txt format), so did I on the very same day.
Having no answer 10 days after, I sent back an email asking for information and I've been given a new request number (485560)
For those who want to know why I wanted a review of a flight log, here is a descritption of what happened (who knows, maybe it happened to someone else):
"When I took off, signal was perfect.
I flew at a distance of 458m and an altitude of 22m
When I was coming back towards me, I decided to activate sport mode. Shortly after (319m from me), I completely lost the signal (video and RC).
So I went in the fields to search for my drone and when I found it, it was still on (the lights were on) and on his back.
I looked to the replay and it only says I lost the signal when I was at 22m above the ground (no trees in the nearby).
And instead of returning home (as it is supposed to do according to the manual), it crashed quite violently to the ground: I broke 3 propellers and the arms of the mavic are scratched"
My Mavic still flies perfectly fine, but I'd like to know what happened, I'm constantly afraid to have the same trouble again and break it for good.
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