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861 17 2017-4-11
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c09g3FFPNUn3
lvl.1
United States
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Need help on my case.  I shipped Mavic for repairs and was recieved by DJI last week. There has not been any updates on my case showing that they recieved it.  

CAS-550277-L4W9P0



2017-4-11
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mteleman
New
Flight distance : 5154 ft
United States
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I have the exact same issue.  I called the 818-235-0789 and waited in Queue, I was #23.  So it took awhile.  DJI eventually got to me and they said they have my Mavic but having issues updating the web site info.  Sounds like they need a lot more staff.
2017-4-11
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hybrid33
lvl.3
Flight distance : 912224 ft
United States
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I sent mine in on the 21st of March, and it's been in QA since the 4th.  No movement.  I called yesterday and the rep said something about them moving out of their Carson CA office.... and that's why its taking so long or something like that.  I've been on hold for a supervisor for over an hour now, and still waiting....
2017-4-11
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RealFixxxer
lvl.2
Flight distance : 348343 ft
Russia
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I also waited more than 2 weeks until the status has changed for recieved. But in the end everything ended well)
2017-4-11
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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It takes a few business days to check in and update the system, please do not worry about it since it's delivered.
I've also reported your case to the local receiving department, who will take care of this for you right now.
2017-4-11
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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RealFixxxer Posted at 2017-4-11 18:48
I also waited more than 2 weeks until the status has changed for recieved. But in the end everything ended well)

Appreciate your feedback and support, I'm pleased that everything went smoothly, enjoy it and hope you have a great time on flying the drone!
2017-4-11
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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mteleman Posted at 2017-4-11 13:40
I have the exact same issue.  I called the 818-235-0789 and waited in Queue, I was #23.  So it took awhile.  DJI eventually got to me and they said they have my Mavic but having issues updating the web site info.  Sounds like they need a lot more staff.

We are working on your case now, sorry for the delay in check in process, thanks for your understanding.
2017-4-11
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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hybrid33 Posted at 2017-4-11 14:52
I sent mine in on the 21st of March, and it's been in QA since the 4th.  No movement.  I called yesterday and the rep said something about them moving out of their Carson CA office.... and that's why its taking so long or something like that.  I've been on hold for a supervisor for over an hour now, and still waiting....

I replied you in another thread, will follow up you there, thanks.
2017-4-11
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fansfad63f38
lvl.1
United States
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I also haven't seen any updates on my case, though the UPS tracking number shows my drone was delivered to DJI on Friday, April 7. CAS-540696-X0C4Q6
2017-4-12
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fansfad63f38 Posted at 2017-4-12 03:34
I also haven't seen any updates on my case, though the UPS tracking number shows my drone was delivered to DJI on Friday, April 7. CAS-540696-X0C4Q6

It takes a few business days to check in and update the system, we're aware of this case, and working hard to get it resolved recently, appreciate your patience.
2017-4-12
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tricky2
lvl.2
Flight distance : 2058832 ft
United States
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@DJI Natalia, can you please help....you have had my bird in for repair for 9 days, I am simply looking for my UPDATED QUOTE...really, this is taking quite some time.  Please help.  CAS-534660-W7Z6D6

thanks
2017-4-12
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hybrid33
lvl.3
Flight distance : 912224 ft
United States
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tricky2 Posted at 2017-4-12 06:09
@DJI Natalia, can you please help....you have had my bird in for repair for 9 days, I am simply looking for my UPDATED QUOTE...really, this is taking quite some time.  Please help.  CAS-534660-W7Z6D6

thanks

Looks like your case has already been invoiced... waiting on your payment for repairs.... If you're past that, may want to give them a call.
2017-4-12
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MarkTChristy
lvl.1
United States
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RealFixxxer Posted at 2017-4-11 18:48
I also waited more than 2 weeks until the status has changed for recieved. But in the end everything ended well)

How long did it take from the day they recieved the aircraft until you had it back in your hands?

I just got off a call to them, and it was very confusing. Just curious how long I'll be waiting, eh?
2017-4-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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tricky2 Posted at 2017-4-12 06:09
@DJI Natalia, can you please help....you have had my bird in for repair for 9 days, I am simply looking for my UPDATED QUOTE...really, this is taking quite some time.  Please help.  CAS-534660-W7Z6D6

thanks

Hi tricky2, I have checked your case.
We have sent you the original quote on Ari.7.
And the updated one was sent early today. Please double check your mail box to see if you have received that.
If you have any further query, please feel free to let me know.
2017-4-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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MarkTChristy Posted at 2017-4-12 15:14
How long did it take from the day they recieved the aircraft until you had it back in your hands?

I just got off a call to them, and it was very confusing. Just curious how long I'll be waiting, eh?

Hi Mark, if everything goes well, normally the turnaround time is about 2 weeks after been received at the facility.
2017-4-12
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tricky2
lvl.2
Flight distance : 2058832 ft
United States
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DJI Mindy Posted at 2017-4-12 18:17
Hi tricky2, I have checked your case.
We have sent you the original quote on Ari.7.
And the updated one was sent early today. Please double check your mail box to see if you have received that.

I do not have an updated quote, can you please re-send?  thanks!
2017-4-14
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tricky2
lvl.2
Flight distance : 2058832 ft
United States
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DJI Mindy Posted at 2017-4-12 18:17
Hi tricky2, I have checked your case.
We have sent you the original quote on Ari.7.
And the updated one was sent early today. Please double check your mail box to see if you have received that.

Hi MIndy, I paid my invoice, and hopefully i can also pay for expedited shipping back to me once the craft is repaired, thanks for the rush!!!

case # CAS-534660-W7Z6D6
2017-4-14
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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tricky2 Posted at 2017-4-14 07:21
Hi MIndy, I paid my invoice, and hopefully i can also pay for expedited shipping back to me once the craft is repaired, thanks for the rush!!!

case # CAS-534660-W7Z6D6

I received you message, and replied you already, we'll try our best to help you.
2017-4-15
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